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Laura Cantu
Houston,TX
Summary
Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Ready to bring 6 years of relevant work experience to new position. Innovative professional exceptionally well-versed in communication and team building. Detail-oriented and knowledgeable health coordinator skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational bilingual abilities.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Health Coordinator
Stroke Scan Plus
Katy, TX
03.2014 - 08.2020
- Implemented care and efficiency improvements to support and enhance office operations.
- Managed 50+ patient calls daily.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Managed over 100 patient results daily.
- Maintained detailed records of test results by entering data and patient information into computer.
- Oriented and trained new staff on proper procedures and policies.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Implemented procedures necessary for compounding, mixing, packaging and labeling.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Tested and recorded blood glucose levels.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained all prescribed laboratory testing.
Insurance Agent
Farmers Insurance Company
Houston, Texas
02.2013 - 02.2014
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Maintained high standards of customer service by building relationships with clients.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Caterer
La Madeleine
Houston, TX
01.2012 - 01.2013
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Conducted walk-throughs of event areas to perform final inspections with customers and verify satisfaction of arrangements and provisions.
- Collaborated with clients to plan event venues, menus and budgets.
- Adhered to company quality constraints and industry best practices for guest satisfaction.
- Executed synchronized meal service simultaneously serving multiple guests.
Education
High School Diploma -
Westside High School
Houston, TXSkills
Monitoring patient progress
Diagnostic equipment expertise
Time Management
Data Management
Dependable and Responsible
Customer Service
Interests
Writing
Timeline
Health Coordinator
Stroke Scan Plus
03.2014 - 08.2020
Insurance Agent
Farmers Insurance Company
02.2013 - 02.2014
Caterer
La Madeleine
01.2012 - 01.2013
High School Diploma -
Westside High School