Laura Carpenter
Winter Park,FL
Summary
Nursing Operations Manager with background in overseeing daily operations of specialized nursing departments. Skilled at developing and implementing policies and procedures, improving patient care, coordinating staff schedules, managing budgets, and maintaining compliance with healthcare regulations. Demonstrated success in leading teams to improve efficiency and deliver high-quality patient care. Experience driving operational improvements resulting in enhanced patient satisfaction and team performance while fostering a healthy work environment.
Overview
13
13
years of professional experience
Work History
Nursing Operations Manager
Orlando Health
Orlando, FL
08.2022 - Current
- Manage operations of the Burn Trauma Stepdown Unit and Burn Trauma ICU.
- Develop and implement nursing policies, procedures, and standards of care.
- Creates budgets for staffing, equipment, and supplies.
- Participates in hospital committees related to nursing operations.
- Identifies opportunities for process improvement within the department.
- Assists in recruiting, interviewing, and hiring qualified nurses.
- Conducts performance evaluations for nursing personnel and addressed any issues or concerns promptly.
- Applies clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Facilitated interdisciplinary collaboration among medical teams to improve patient outcomes.
Assistant Nursing Operations Manager
Orlando Health
Orlando, FL
04.2020 - 08.2022
- Assisted in managing operations of the Trauma Burn Stepdown Unit as an assistant manager.
- Oversaw daily activities within the department including scheduling shifts, assigning duties.
- Identified opportunities for process improvement within the department.
- Organized workflow to ensure efficient patient care delivery.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Trained nurses on patient care and daily tasks, supporting growth and professional development.
Clinical Assistant Nurse Manager
Orlando Health
Orlando, FL
08.2017 - 04.2020
- Assisted in managing operations of the Trauma Burn Stepdown Unit as a clinical assistant nurse manager.
- Worked collaboratively with other healthcare professionals to provide quality care for patients.
- Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
- Promoted a positive work environment through effective communication with staff members.
Registered Nurse
Orlando Health
Orlando, FL
09.2014 - 08.2017
- Provided nursing care in the Trauma Burn Stepdown Unit as a registered nurse.
- Actively participated in quality improvement initiatives within the department.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
Nursing Assistant
Orlando Health
Orlando
02.2011 - 05.2014
- Assisted in providing care in the Bariatric and Colorectal Unit as a nursing assistant.
Education
Bachelor of Science Nursing -
Remington College of Nursing
Bachelor of Science - Exercise Physiology
Florida State University
Skills
- Clinical Leadership
- Operational Management
- Quality Improvement
- Budget Management
- Leader Coaching and Mentoring
- Staff Development
- Performance Improvement
- Patient satisfaction
- Conflict Management
Professional Presentations and Accomplishments
- Southern Region Burn Conference Poster Presenter 2024, Tiny Triumphs- Unleashing the Potential of Micro Learning; The Burn Trauma Stepdown MILF
- Southern Region Burn Conference Podium Presenter 2018, Development of a Burn Resource Nurse Model: A unit Based Performance Improvement
- Nursing Excellence Poster Presentation 2018, Development of a Burn Resource Nurse Model: A unit Based Performance Improvement
- Southern Region Burn Conference Podium Presenter 2022, Leveraging Technology to Improve Practice & Reduce Central Line Associated Blood Stream Infections
- Burn Skills Presenter 2019/2020/2021/2022
- Trauma Stepdown Educational Series, Monthly series of needs assessment and associated education to Trauma Burn Stepdown nurses based on team member feedback
- Unit Engagement Model, A model created to keep team members engaged in quality outcomes in response to de-activation of the clinical ladder
- Assisted with Burn Verification Process
- Assisted with Level 1 Trauma Verification Process
- Assisted with Magnet Certification
- Assisted in writing Beacon Award for Excellence document
- Trauma Burn Stepdown awarded Beacon Award for Excellence- Silver
Professional Organizations and Committees
- American Association of Critical Care Nurses
- American Burn Association
- American Nurses Association
- Trauma Quality
- Burn Quality
Certifications and Awards
- Progressive Critical Care Nurse Certification, 2022-Current
- Advanced Cardiac Life Support and Basic Life Support Certification, 2022
- Advanced Burn Life Support Certification, 2020-2024
- Nursing Excellence Award Nominee, 2021 and 2024
- FNA Phoenix Award Nominee, 2022
Leadership Experience
- Nursing Operations Manager at Verified Burn Center and Level 1 Trauma Center
- Interim Nursing Operations Manager at Verified Burn Center and Level 1 Trauma Center
- Assistant Nursing Operations Manager at Verified Burn Center and Level 1 Trauma Center
- Clinical Assistant Nurse Manager at Level 1 Trauma Center Specialty
Timeline
Nursing Operations Manager
Orlando Health
08.2022 - Current
Assistant Nursing Operations Manager
Orlando Health
04.2020 - 08.2022
Clinical Assistant Nurse Manager
Orlando Health
08.2017 - 04.2020
Registered Nurse
Orlando Health
09.2014 - 08.2017
Nursing Assistant
Orlando Health
02.2011 - 05.2014
Bachelor of Science Nursing -
Remington College of Nursing
Bachelor of Science - Exercise Physiology
Florida State University