LAURA CARVER
Austin,TX
Summary
Results-driven professional with expertise in end-to-end project management, risk mitigation, and milestone achievement. Specializes in customer relationship management and effective communication strategies. Proven success in managing complex stakeholder relationships and translating operational needs into structured plans. Demonstrated ability to support enterprise accounts and grant-funded initiatives across public and private sectors.
Overview
2026
2026
years of professional experience
Work History
Senior Account Executive, Sales (Hybrid/Remote)
Imagine Learning
Austin, TX
11.2020 - 11.2025
- Provided consultative account management and technical coordination for SaaS solutions across sectors.
- Drove customer success through product training, enhancing adoption and resolving complex challenges.
- Onboarded new customers by conducting demonstrations, training sessions, and health checks.
- Acted as primary technical contact for superintendents and directors, facilitating smooth adoption.
- Collaborated with cross-functional teams to address escalated issues, ensuring timely solutions.
- Developed presentations and outreach campaigns to enhance customer engagement and growth.
- Increased account expansion opportunities through proactive risk identification and strategic engagement.
Senior Account Manager, Sales (Hybrid/Remote)
Austin Sign Works
Austin, TX
08.2017 - 11.2020
- Managed enterprise client relationships through consultative support and technical guidance.
- Coordinated efforts across production, design, marketing, and service teams to enhance operations.
- Resolved escalated client issues with data-driven analysis to mitigate risk and ensure retention.
- Executed outreach campaigns that increased account growth and renewal opportunities.
- Delivered client training sessions, product presentations, and support documentation to drive adoption.
- Achieved consistent monthly phone sales of 10% to 13% over several years.
Project Manager
Your Sign Company, LLC
Corpus Christi, TX
04.2016 - 02.2017
- Oversaw technical projects from scoping to delivery, ensuring budget compliance and alignment with customer requirements.
- Collaborated with clients to define project specifications and implement customized solutions.
- Directed cross-functional teams during planning, production, and deployment phases.
- Proactively identified risks, developed corrective actions, and engaged stakeholders throughout project lifecycle.
Compliance Monitor, Program Specialist V
Texas Department of Criminal Justice, TCOOMMI
Austin, TX
11.2014 - 04.2016
- Led compliance oversight for 55+ statewide programs, providing consultative technical assistance to agencies and vendors.
- Monitored program effectiveness through on-site reviews and reporting, ensuring adherence to standards.
- Developed corrective action plans and conducted stakeholder training sessions.
- Collaborated with agencies to remediate risks and drive program expansion valued at $6M.
Data & Program Analyst, Program Specialist III
Texas Department of Criminal Justice, RID
Austin, TX
03.2013 - 11.2014
- Delivered data-driven insights and technical support for statewide reentry and integration initiatives.
- Implemented a veteran reentry program recognized as a statewide model.
- Conducted analyses on legislative impacts to enhance service delivery and compliance.
- Provided analytical oversight for pilot programs, ensuring alignment with state goals.
- Developed comprehensive technical documentation for state and federal stakeholders.
- Delivered impactful reporting to stakeholders, fostering transparency in operations.
Early Career - Program & Administrative Operations
Texas Department Of Criminal Justice
2006 - 2013
- Promoted from Clerk II to Section Supervisor, responsible for logistics, billing audits, and vendor reconciliations.
- Led staff supervision and coordinated activities among various agencies to improve operations.
- Cultivated foundational skills in documentation management and compliance protocols.
- Implemented operational oversight strategies, contributing to enhanced process integrity.
Education
Bachelor of Fine Arts - Theatre Performance & Directing
Sam Houston State University
Huntsville, TXSkills
- Project coordination and implementation
- Customer success and stakeholder engagement
- Technical onboarding and training
- Data analysis and reporting
- Contract compliance and monitoring
- Cross-functional collaboration
- Risk identification and mitigation
- Process improvement and optimization
- Grant impact analysis
- Strategic account management
Timeline
Senior Account Executive, Sales (Hybrid/Remote)
Imagine Learning
11.2020 - 11.2025
Senior Account Manager, Sales (Hybrid/Remote)
Austin Sign Works
08.2017 - 11.2020
Project Manager
Your Sign Company, LLC
04.2016 - 02.2017
Compliance Monitor, Program Specialist V
Texas Department of Criminal Justice, TCOOMMI
11.2014 - 04.2016
Data & Program Analyst, Program Specialist III
Texas Department of Criminal Justice, RID
03.2013 - 11.2014
Early Career - Program & Administrative Operations
Texas Department Of Criminal Justice
2006 - 2013
Bachelor of Fine Arts - Theatre Performance & Directing
Sam Houston State University