Summary
Overview
Work History
Education
Skills
Personaldevelopment
Timeline
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Laura Castanon

Oxnard,CA

Summary

Experienced customer service management professional with a strong background in inbound and outbound customer service and collections. Proven ability to work effectively as part of a team, utilizing exceptional listening and critical thinking skills to address customer needs and resolve issues. Known for defusing difficult situations and preventing call escalations with a personable personality.

Overview

4
4
years of professional experience

Work History

Customer Service Manager

Hobby Lobby
06.2023 - Current
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Care Giver

24 Hour Home Care
02.2023 - 05.2024
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

General warehouse associate

Amazon Business
02.2022 - 03.2023
  • Maintained a steady rate flow to keep orders at a satisfactory rate out output
  • Involved in adapting to new floor positions which required heavy lifting, constant evaluating, and covering a wide range of areas to work in.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Storefront Manager

Forever 21
10.2020 - 02.2022
  • Managed insight on the floor’s visual appealment and organized the floor team to ensure the store met daily goals and objectives
  • Main key-holder in opening and closing shifts and counted tallies over store items.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Cosmetology License -

LuRoss Academy
Ventura, CA
01.2022

General Education Diploma -

Oxnard High School
Oxnard, CA
01.2018

Skills

  • Report Preparation
  • Information Security
  • Project Management
  • Call Monitoring
  • Quality Assurance

Personaldevelopment

  • Bilingual in English and Spanish
  • Certified eye-lash technician
  • Visual illustrator and portfolio artist.

Timeline

Customer Service Manager

Hobby Lobby
06.2023 - Current

Care Giver

24 Hour Home Care
02.2023 - 05.2024

General warehouse associate

Amazon Business
02.2022 - 03.2023

Storefront Manager

Forever 21
10.2020 - 02.2022

Cosmetology License -

LuRoss Academy

General Education Diploma -

Oxnard High School

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Laura Castanon