Laura Castellanos

20hrs/weekly

• Launched new products successfully through comprehensive planning, strategy and research.
• Reached over 11 million people through TikTok, with page following of 158k.
• Coordinates engagement activities showcasing new products.
• Used scheduling forum on Instagram for consistent postings to business profile of 10k followers.
• Sold over 200 items varying between savings challenges, budget binders, and financial planners on self-created e-commerce platform.
• Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
• Managed sales, marketing, website and customer account operations efficiently.
• Used social media outlets such as YouTube, Instagram and TikTok to effectively market brand, expand product reach, and update customers on latest news and business details.
• Built business to 160 customers by implementing effective marketing and customer engagement plans in less than 6 months.
• Maximized advertising efforts by developing content for social media relations and posts while working with larger companies through affiliate marketing.

40hrs/weekly

• Administered fuel to aircraft, stationary equipment and military vehicles while maintaining, gauging, annotating, and accounting for mass accounts of JP8 (Petroleum).
• Fueled approximately 10 aircraft daily with average of 300 gallons per aircraft.
• Logged all transactions in real time after reviewing and organizing paperwork that needed to be filed.
• Took samples of products for further analysis and standardized testing daily and monthly.
• Conducted general housekeeping functions such as removing spills and organizing supplies.
• Trained new team members safety standard procedures for handling petroleum through proper protective equipment (PPE), inspecting of hazmat equipment, and ensured overall appropriate emergency precautions to prevent harm.

30hrs/weekly

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Answered questions about store policies and addressed customer concerns.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels for more than 10 customers per shift
• Assisted with returns, refunds and resolving transaction issues.
• Maintained tidy and organized store to comply with cleanliness standards.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.