Summary
Overview
Work History
Education
Accomplishments
Timeline
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MARIA CASAS

MARIA CASAS

Bluffdale,UT

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

20
20
years of professional experience

Work History

Manufacturing Operator

Edwards Lifesciences
07.2023 - Current
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated machining equipment safely with team of operators.

Technical Advisor

PROINAS
06.2020 - 04.2023
  • Served as primary point of contact for triaging technical issues.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.
  • Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
  • Standardized technical operations reporting parameters to reduce wasted and redundant effort across multidisciplinary teams.

Technical Advisor

CI Talsa.
04.2015 - 03.2019
  • Served as primary point of contact for triaging technical issues.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.
  • Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
  • Standardized technical operations reporting parameters to reduce wasted and redundant effort across multidisciplinary teams.

Technical Advisor

Provinas (provisiones Industriales).
04.2010 - 04.2015
  • Served as primary point of contact for triaging technical issues.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.
  • Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
  • Standardized technical operations reporting parameters to reduce wasted and redundant effort across multidisciplinary teams.
  • Contributed technical oversight to assist team project fulfillment.


Food Service Line Distributor

Nestle Colombia
08.2003 - 05.2009
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Education

Bachelor of Science - Food Engineering

Corporacion Universitaria Lasallista Medellin
Medellin, Colombia
06.1993

No Degree -

English Language Center Bournemouth
Bournemouth, England
06.1985

High School Diploma -

Colegio Maria Antonia Cerini
Medellin, Colombia
12.1984

Accomplishments

  • Bilingual Food Engineer, with the following skills: Achievement Orientation, Self-confidence, Customer Service, Negotiation and Teamwork.


  • Extensive knowledge in the attention and support of all types of clients.


  • Administrative knowledge for the management and development in the introduction of new products for mass and institutional consumption.


  • Ability to detect customer needs in relation to particular products.


  • Ability to receive, and transmit to the client, the technical information that determined product requires.


Timeline

Manufacturing Operator

Edwards Lifesciences
07.2023 - Current

Technical Advisor

PROINAS
06.2020 - 04.2023

Technical Advisor

CI Talsa.
04.2015 - 03.2019

Technical Advisor

Provinas (provisiones Industriales).
04.2010 - 04.2015

Food Service Line Distributor

Nestle Colombia
08.2003 - 05.2009

Bachelor of Science - Food Engineering

Corporacion Universitaria Lasallista Medellin

No Degree -

English Language Center Bournemouth

High School Diploma -

Colegio Maria Antonia Cerini

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MARIA CASAS