Laura Catanzano
Clinical Manager/Registered Nurse Case Manager
Tewksbury,MA
Summary
Intuitive Clinical Manager proudly offering 33 years of comprehensive experience ensuring the care and treatment of patients are provided according to medical rules. Reviewing health programs and handling administration and accounting work. Excellent verbal and written communication skills and first-rate abilities in calculating, recording and maintaining financial data.
Excellent at team building and education. Outstanding communication skills with staff, patients and families
Overview
33
33
years of professional experience
1
1
Certification
Work History
Clinical Manager of Case Management
Melrose-Wakefield Hospital
Melrose, MA
06.2023 - 05.2024
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Coordinated weekly work schedules for department employees.
- Supervised sixteen staff members and provided yearly performance evaluations.
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Managed patient care and clinic services and handled financial management, quality assurance and safety and risk management.
- Enforced compliance with local, state and federal healthcare regulations, including Medicare and Medicaid requirements and HIPAA
- Spearheaded clinical training and orientation for newly hired staff and university students.
- Collaborated with healthcare professionals to deliver high-quality patient care.
- Interviewed applicants and made recommendations for new hires.
- Oversaw clinical operations and procedures while remaining current of federal and state regulations to ensure organization processes were fully compliant with new healthcare law requirements.
- Liaised between patients and physicians, initiating discussions regarding care.
Clinical Leader of Case Management
Melrose Wakefield Hospital
Melrose, MA
06.2022 - 06.2023
- Managed a team of 12 Case Managers
- Responsible for interviewing and hiring new staff
- Responsible for ongoing staff training and education
- Organized and implemented the first Case Management Competency Day
- Implemented Emergency Room Case Management Role
Case Manager
Melrose Wakefield Hospital
Melrose, MA
06.2017 - 06.2022
- Responsible and accountable for management and care coordination for assigned patients
- Worked to achieve daily clinical, quality, and cost outcomes by providing a well coordinated experience for patients/families through the synchronization of care activities of multiple disciplines and negotiating with third party payors.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Participated in professional development activities related to case management best practices.
Senior Ambulatory Care Manager
Steward Health Care Network
Dedham, MA
01.2016 - 06.2016
- Developed the Care Management Transition Program for the Bundle Payment for Care Initiative
- Developed workflow for on-site RN Navigators
- Developed workflow for transitions program for BPCI patients.
- Worked with ACO population of patients
Supervisor of Case Management
Steward Health Care Network
Dedham, MA
01.2014 - 01.2016
- Oversaw the management of Chronic/Complex Case Management program for at risk population of patient in both the Tufts Medicare Preferred and ACO contracts
- Collaborated with Network Physicians to provide quality focused, cost-effective interventions to all clients across the continuum of care.
Readmission and Chronic/Complex Case Manager
Steward Health Care Network
Dedham, MA
07.2012 - 01.2014
- Provided Chronic/Complex Case Management to Tufts Medicare Preferred and ACO population of patients
- Weekly visits to local Skilled Nursing Facilities to work with patients and staff on decreasing length of stay and assure quality care is being provided
Clinical Nurse 1
St. Elizabeth Medical Center
Brighton, MA
10.2011 - 07.2012
- Provide comprehensive nursing care to acutely ill complex medical-surgical patients on a busy 30 bed surgical floor including general surgery, orthopedic, OB-GYN, cardiothoracic, ENT and vascular surgery
Case Manager
St. Elizabeth Medical Center
Brighton, MA
12.2010 - 10.2011
- Responsible and accountable for the management and coordination of patient care on a designated unit
- Leveling all admissions, determining observation level of care vs. inpatient using Interqual Criteria
Clinical Leader
St. Elizabeth Medical Center
Brighton , MA
06.1997 - 12.2000
- Assumed responsibility and accountability for the coordination and leadership of a 28 bed surgical unit and 4 bed cardiothoracic/vascular step down unit
- Accountable for adhering to the budget, for supporting the development and maintenance of staff clinical development
Clinical Nurse 1
St. Elizabeth Medical Center
Brighton, MA
06.1991 - 06.1997
- Provided comprehensive care nursing care to acutely ill complex medical-surgical patients on a busy 28 bed surgical floor and a 4 bed cardiothoracic/vascular stepdown unit.
Education
Master of Science - Nursing
Worcester State University
Worcester, MA05-2025
Bachelor of Science - Nursing
Emmanuel College
Boston, MA06-1995
RN Diploma Program - Nursing
St. Elizabeth's School of Nursing
Brighton, MA06-1991
Skills
- Patient care management
- Onboarding and coaching
- Improving clinical quality outcomes
- Patient Relations
- HIPAA Compliance
- Supervisory Experience
- Compliance with regulatory guidelines
- Staff Guidance
- Managerial experience
- Staff Scheduling
- Payroll Administration
- Care Delivery
- Compliance Oversight
- Effective Communication
- Team Meetings
- Team Management
- Organizing staff schedules
- Advocacy and Counseling
- Nursing protocols
- Case Management
Certification
- ACMA-RN
Affiliations
- Enjoy camping, hiking and pickleball
Accomplishments
- Daisy Award Winner
- Lead Case Management Team to receive the Team Daisy Award in 2023
References
References available upon request.
Timeline
Clinical Manager of Case Management
Melrose-Wakefield Hospital
06.2023 - 05.2024
Clinical Leader of Case Management
Melrose Wakefield Hospital
06.2022 - 06.2023
Case Manager
Melrose Wakefield Hospital
06.2017 - 06.2022
Senior Ambulatory Care Manager
Steward Health Care Network
01.2016 - 06.2016
Supervisor of Case Management
Steward Health Care Network
01.2014 - 01.2016
Readmission and Chronic/Complex Case Manager
Steward Health Care Network
07.2012 - 01.2014
Clinical Nurse 1
St. Elizabeth Medical Center
10.2011 - 07.2012
Case Manager
St. Elizabeth Medical Center
12.2010 - 10.2011
Clinical Leader
St. Elizabeth Medical Center
06.1997 - 12.2000
Clinical Nurse 1
St. Elizabeth Medical Center
06.1991 - 06.1997
Master of Science - Nursing
Worcester State University
Bachelor of Science - Nursing
Emmanuel College
RN Diploma Program - Nursing
St. Elizabeth's School of Nursing