Laura Chapman - Boardman
Summary
*Well-qualified property manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
*As an ESL teacher was patient and dedicated, skilled at developing and promoting interactive learning within group environment. Experienced working with adults from wide array of cultural backgrounds to teach language skills. Consistently dedicating extra time for one-on-one instruction to teach difficult lessons.
*As a Licensed Embalmer with valued skills (including basic computer skills and secretarial) in use at a family-oriented funeral home. Have a background of 12 years in funeral services, including extensive experience with embalming and cosmeticizing.
Overview
17
17
years of professional experience
Work History
Property Manager
Right Move Storage
2021.11 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained sufficient number of units market-ready for lease.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Boosted occupancy 30% by leveraging market knowledge and successful promotional strategies
Cashier
Academy Sports + Outdoors
2020.10 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
ESL Teacher
Self-employeed
2019.07 - 2020.02
- Created new lesson plans based on course objectives.
- Emphasized critical thinking through small group activities.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Assessed work of adult students to evaluate progress and identify areas for improvement.
- Created curriculum and planned course content and methods of instruction.
- Employed variety of assessment tools and strategies to improve instruction methods.
Licensed Funeral Director and Embalmer
Crowder Funeral Home
2007.07 - 2019.07
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Completed death certificates, burial permits and other legal documents for families.
- Arranged clergy, music and other service details for clients.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Performed embalming procedures and updated case study reports.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
Manager
Which Wich Superior Sandwiches
2016.10 - 2018.07
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Conducted monthly inventories of raw materials and components on work floor.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Floor Person and Cashier
Murdoch's
2013.06 - 2015.05
- Maintained store appearance, cleanliness and organization.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
No Degree - American History
College of The Mainland
La Marque, TXCertification - Teaching English As A Second Language (ESL)
TEFL Toulouse
Toulouse, Occitanie, France07.2019
Associate of Applied Science - Mortuary Science And Embalming
Commonwealth Institute of Funeral Service
Houston, TX07.2010
High School Diploma -
Santa Fe High School
Santa Fe, TX06.2009
Skills
- Customer assistance
- Staff Management
- Staff Training
- Monthly Fee and Payment Collection
- Schedule optimization
- Strategic planning
- Job inspections
Accomplishments
- Promoted from cleaner to secretary within just 5 months of employment
Additional Information
References:
Renda Summers- Supervisor, Right Move Storage. (832) 799-9005
Jaime Goerlitz - Team Lead, Academy Sports + Outdoors (830) 857 - 1306
Sarah Burchardt, Co-Worker. Academy Sports + Outdoors (409) 370 - 8337
Timeline
Property Manager
Right Move Storage
2021.11 - Current
Cashier
Academy Sports + Outdoors
2020.10 - Current
ESL Teacher
Self-employeed
2019.07 - 2020.02
Manager
Which Wich Superior Sandwiches
2016.10 - 2018.07
Floor Person and Cashier
Murdoch's
2013.06 - 2015.05
Licensed Funeral Director and Embalmer
Crowder Funeral Home
2007.07 - 2019.07
No Degree - American History
College of The Mainland
Certification - Teaching English As A Second Language (ESL)
TEFL Toulouse
Associate of Applied Science - Mortuary Science And Embalming
Commonwealth Institute of Funeral Service
High School Diploma -
Santa Fe High School
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