Laura Church
Summary
Detailed professional offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Storage Specialist
Mini Mall Storage
Etna
03.2024 - Current
- Converted leads into customers through effective management strategies.
- Execute a structured sales process to meet customer needs.
- Provide outstanding customer service, addressing inquiries, concerns, and resolving issues promptly and professionally.
- Managed unit inventory through regular walkthroughs, ensuring accurate tracking.
- Ensure that the facility maintains brand standards, including lighting and security camera functionality.
- Handled delinquent accounts by following established procedures and policies.
- Facilitate the auction process for units with unpaid accounts.
- Ensure daily business reconciliation, accurately recording and managing rent payments and other financial transactions.
Machine Operator/Material Handler
ADL
Columbus
10.2023 - 04.2024
- Set up machines through calibration and cleaning to initiate production cycles.
- Control and adjust machine settings (e.g. speed).
- Feed raw materials or parts to semi-automated machines.
- Inspect parts with precision and measuring tools.
- Test operation of machines periodically.
- Fix issues that might occur during the shift.
- Checked output to identify and rectify machine-related mistakes or flaws.
- Maintained records of approved and defective units to ensure quality control.
- Maintain activity logs.
Resident Advisor
Lighthouse Behavioral Health Solutions
Newark
02.2023 - 06.2023
- Ensured safety and security of clients and facilities through regular monitoring and risk assessment.
- Supported individuals in recovery from substance use disorder by providing guidance and resources tailored to their needs.
- Facilitated connections to community-based mutual self-help groups to enhance recovery support and foster peer relationships.
- Participated and contribute to weekly staffing discussions with clinical and case management.
- Communicated shift notes to the Director of Housing and relevant staff.
Shift Supervisor
UPS
Somerville
08.2017 - 06.2020
- Utilized UPS computer systems to resolve issues by obtaining necessary data.
- Generate tailored reports to address specific business needs.
- Identified and implemented improvements in dispatch processes and service delivery.
- Oversaw employee tasks to enhance workflow and productivity.
- Executed additional tasks to support team objectives.
Leasing Consultant
Southgate Towers
Bedford
08.2016 - 08.2017
- Experience in selling and leasing apartments for residential and commercial purposes.
- Complete knowledge of interpreting leasing agreements and judging its compliance.
- Communicated effectively with clients and staff, ensuring clarity in all verbal and written interactions.
- Skilled in finding potential clients, performing background checks, and convincing in leasing and selling apartments.
- Familiarity with the latest Federal and Local Fair Housing Laws.
- Ability to schedule inspections and clients' visits to sites.
- Flexible to work on weekends, holidays, and any time of the day as and when required.
Shift Supervisor
Goodwill Inc.
Eastlake
05.2013 - 08.2016
- Assigned tasks to employees on shift to optimize workflow.
- Calls in replacements in the event of an employee call-in or no-show.
- Assembly experience in fast paced environment.
- Addressed and resolved customer inquiries and complaints to enhance satisfaction.
- Maintained a tidy and efficient work area.
- Reports losses, employee behavioral issues, serious customer complaints, and other significant issues to upper level management.
- Promoted specials, sales, and new products or services to increase customer awareness.
- Cleans and organizes work area as needed.
- Adheres to and enforces company policies and guidelines.
- Reports losses, employee behavioral issues, serious customer complaints, and other significant issues to upper-level management.
- Assists in interviewing applicants for open positions.
- Works with HR to process new employee paperwork.
- Signs for deliveries.
- Able to follow instructions.
- Assembly experience in fast pace environment.
Education
Euclid High School
Euclid, OHSkills
- Inventory management
- Data analysis
- Customer relationship management
- Sales strategy
- Data analysis
- Team leadership
- Training and mentoring
- Effective communication
- Training and mentoring
Certification
Driver's License
Timeline
Storage Specialist
Mini Mall Storage
03.2024 - Current
Machine Operator/Material Handler
ADL
10.2023 - 04.2024
Resident Advisor
Lighthouse Behavioral Health Solutions
02.2023 - 06.2023
Shift Supervisor
UPS
08.2017 - 06.2020
Leasing Consultant
Southgate Towers
08.2016 - 08.2017
Shift Supervisor
Goodwill Inc.
05.2013 - 08.2016
Euclid High School