Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Laura Citti
Open To Work
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Laura Citti

Little Rock

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Retail Sales AssociateClinical Support SpecialistAdministrative AssistantSales SupervisorCustomer Service Representative

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Little Rock, US72227
Open to relocation: No

Important To Me

Work-life balanceHealthcare benefits

Summary

Customer-focused Sales Associate with strong expertise in technology-driven solutions and exceptional guest experiences in retail environments. Proven ability to leverage product knowledge and effective communication to drive customer satisfaction and sales success. Demonstrates adaptability, strong organizational skills, and a commitment to continuous learning and improvement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Tandy Leather Factory
Little Rock
06.2025 - Current
  • Guided customers in selecting leather products and tools tailored to their project needs, enhancing customer satisfaction.
  • Provided product knowledge and recommendations to facilitate informed purchasing decisions in-person and through phone orders.
  • Processed sales, returns, and exchanges accurately using point-of-sale systems, ensuring efficient service.
  • Organized product displays to improve visual appeal and facilitate customer navigation, driving sales.
  • Conducted inventory counts to maintain stock accuracy and availability for customer needs.

Lab Processor

Affordable Dentures & Implants
Little Rock
08.2023 - 11.2024
  • Fabricated custom dentures according to dentist specifications, ensuring proper fit and functionality.
  • Implemented quality control measures that upheld craftsmanship standards, ensuring consistent product quality.
  • Managed multiple projects simultaneously while meeting strict deadlines without compromising quality.
  • Collaborated with dental professionals to resolve issues in the fabrication process, enhancing product accuracy.
  • Maintained a clean and organized work area, adhering to safety protocols at all times.

Escape Room Operator

Mystery Mansion Escape Room
Little Rock
02.2023 - 08.2023
  • Greeted customers upon arrival, providing clear instructions for the escape room game to enhance guest experience.
  • Monitored player interactions to maintain safety and ensure enjoyment, adapting performances based on feedback.
  • Communicated effectively with team members to provide seamless experiences for guests, enhancing customer satisfaction.
  • Managed props and set design to enhance the overall game experience, ensuring a high-quality environment.

Front Desk Receptionist/Administrative Assistant

DEALERS AUTO AUCTION
Little Rock
08.2022 - 02.2023
  • Processed dealer registrations to ensure compliance with auction standards, facilitating smooth operations.
  • Handled customer inquiries and resolved issues promptly at the front desk area, ensuring customer satisfaction.
  • Utilized various computer software to manage payments and monitor auction activity, demonstrating technological aptitude.
  • Answered incoming calls, redirecting callers to the appropriate personnel or department and taking messages as needed.

Clinical Support Specialist

VIEMED
Little Rock
07.2020 - 05.2022
  • Supported Respiratory Therapists nationwide in delivering patient care by providing essential resources and assistance.
  • Communicated with patients to ensure their medical needs are being met, assisting with device operations.
  • Audited and ensured accuracy of patient Electronic Health Records (EHR) to maintain compliance and quality of care.
  • Developed and managed a comprehensive directory for operational coordination, enhancing efficiency.

Food Service Worker

The Root Cafe
Little Rock
08.2019 - 07.2020
  • Prepared and served food and beverages to a high volume of customers, ensuring timely delivery and guest satisfaction.
  • Delivered exceptional customer service by promptly addressing inquiries and accommodating special requests.
  • Coordinated multiple tasks in a fast-paced environment while maintaining attention to detail, enhancing customer experience.

Lead Prep Cook

Diamond Bear Brewing Co
North Little Rock
07.2015 - 05.2019
  • Prepared dishes in fast-paced environment, working with teammates to maintain high customer satisfaction rates.
  • Followed all safety and sanitation procedures to maintain a clean and safe working environment.

Education

High school diploma - Fine Arts

Little Rock Central High School
Little Rock, AR

Skills

  • Customer service
  • Product knowledge
  • Technological aptitude
  • Teamwork and collaboration
  • Organizational skills
  • Multitasking abilities
  • Effective communication
  • Sales generation
  • Problem-solving
  • Inventory management
  • Adaptability and flexibility

Certification

  • Completed HIPAA, Electronic Health Records, and Blood-borne Pathogens compliance training through VIEMED. 04/01/21 - Present
  • Completed training at The Bartending School with the highest overall score in the class and received a Bartending Certification. 08/01/12 - Present

Timeline

Retail Sales Associate

Tandy Leather Factory
06.2025 - Current

Lab Processor

Affordable Dentures & Implants
08.2023 - 11.2024

Escape Room Operator

Mystery Mansion Escape Room
02.2023 - 08.2023

Front Desk Receptionist/Administrative Assistant

DEALERS AUTO AUCTION
08.2022 - 02.2023

Clinical Support Specialist

VIEMED
07.2020 - 05.2022

Food Service Worker

The Root Cafe
08.2019 - 07.2020

Lead Prep Cook

Diamond Bear Brewing Co
07.2015 - 05.2019

High school diploma - Fine Arts

Little Rock Central High School

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