Summary
Overview
Work History
Education
Skills
Certification
References
Work Preference
Timeline
AdministrativeAssistant
Laura Colledge

Laura Colledge

Clearfield,UT

Summary

Highly organized and experienced team leader with a proven ability to build positive rapport and inspire trust. Strong facilitator adept at working cross-departmentally with co-management and leadership to drive collaboration and ensure seamless operations. Recognized as an excellent trainer and mentor, consistently empowering team members to excel in their roles.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Team Lead, Learner Records

Western Governors University
07.2020 - Current
  • Trained team members on policies and procedures
  • Edited and updated job aids
  • Developed and implemented email templates and macros for the team, enhancing case resolution efficiency
  • Implemented engaging methods to promote teamwork and uplift spirits
  • Provided coverage for team members during absences
  • Collaborated with the Ombudsman Office, Title IX Coordinator, Records Managers, and Environmental Barrier Managers to assess students' eligibility for course extensions in escalated situations.

Specialist, Office of the Registrar

Western Governors University
11.2018 - 07.2020
  • Conducted in-depth evaluations of students’ academic history using Salesforce Lightning, Ellucian Banner, SARAS, EMA, and Admin UI to determine eligibility for course extensions within university policies.

Records Associate

Western Governors University
05.2017 - 11.2018
  • Maintained accuracy in registration and student records while adhering to federal, state, and university regulations
  • Determined student eligibility for university programs
  • Assisted students through the readmission process
  • Completed and provided students with transcript evaluations.

New Student Specialist

Bravo Arts Academy
09.2015 - 04.2017
  • Answered phones promptly and provided exceptional customer service to parents seeking the right classes for their children
  • Efficiently managed billing processes, ensuring accurate charges and clear explanations to parents
  • Organized and input new student and family information into the computer system
  • Provided administrative support to and assisted the CEO on various projects and tasks.

Front Desk Receptionist

Bravo Arts Academy
11.2014 - 09.2015
  • Greeted customers at Bravo Arts Academy, providing course details and payment options
  • Assisted customers in selecting courses based on their schedules and interests
  • Enrolled prospective students and conducted customer surveys for feedback
  • Conducted facility tours for potential customers
  • Performed a range of administrative duties.

Usher

Weber State University
11.2014 - 09.2015
  • Assisted customers by taking tickets and escorting them to their designated seats.

Textbook Buyer

Weber State University
06.2010 - 04.2013
  • Coordinated with vendors to fulfill professors’ requirements, ensure the best price and on-time delivery
  • Checked price and availability of textbooks and placed orders with vendors via phone and email
  • Assisted instructors in placing textbook orders via phone, email, and in person
  • Entered course materials and textbooks into the computer system.

Textbook Sales Associate

Weber State University
08.2009 - 01.2010
  • Recommended and selected textbooks for customers based on their needs
  • Assisted in finding desired items by placing special orders or contacting other stores
  • Handled textbook exchanges and returns for customers.

Education

Bachelor of Science – Psychology -

Weber State University

Associate of Science – General Studies -

Weber State University

Skills

  • Google Docs
  • Microsoft Office
  • Teamwork
  • Time Management
  • Organization
  • Work ethic
  • Administration
  • Communication
  • Typing

Certification

Utah Valley University, Technical Writing, 2019

References

Available upon request

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceWork from home optionPaid time offHealthcare benefitsPaid sick leave401k matchCompany CultureFlexible work hours

Timeline

Team Lead, Learner Records

Western Governors University
07.2020 - Current

Specialist, Office of the Registrar

Western Governors University
11.2018 - 07.2020

Records Associate

Western Governors University
05.2017 - 11.2018

New Student Specialist

Bravo Arts Academy
09.2015 - 04.2017

Front Desk Receptionist

Bravo Arts Academy
11.2014 - 09.2015

Usher

Weber State University
11.2014 - 09.2015

Textbook Buyer

Weber State University
06.2010 - 04.2013

Textbook Sales Associate

Weber State University
08.2009 - 01.2010

Bachelor of Science – Psychology -

Weber State University

Associate of Science – General Studies -

Weber State University
Laura Colledge