Laura Collier
Struthers,United States
Overview
1
1
Certification
18
18
years of professional experience
Work History
Stylist
Maurices
Boardman, Ohio
03.2025 - Current
- Customer Service
- Supported sales floor service during Maurices promotions and peak shopping periods.
- Assisted fitting room appointments with size, color, and wardrobe selections.
- Processed POS transactions and handled returns with accurate customer service.
- Replenished apparel stock and organized backroom merchandise for sales readiness.
Registration Representative
Akron Children's Hospital
Boardman, OH
08.2023 - 12.2023
- Registered patients using Akron Children's Hospital patient access systems and Epic.
- Verified insurance coverage and eligibility for Akron Children's Hospital registrations.
- Collected demographic, guarantor, and consent information for Akron Children's Hospital patients.
- Updated patient records and maintained accuracy in Akron Children's Hospital EMR.
- Assisted bedside registration and emergency admissions for Akron Children's Hospital.
- Followed HIPAA privacy rules during Akron Children's Hospital patient registration.
- Assisted with scheduling appointments, verifying insurance coverage, and collecting payments.
- Gathered personal and insurance information from each patient.
IT Specialist
First Choice Solutions
Canfield, Ohio
07.2022 - 12.2022
- Customer Service
- Configured workstations, printers, and mobile devices for daily business use.
- Managed user accounts, permissions, and password resets across company systems.
- Monitored system alerts and responded to service desk requests promptly.
- Documented support cases, technical steps, and resolution notes in ticketing systems.
- Supported First Choice Solutions users with hardware, software, and network issues.
Helpdesk
Team Office Technologies
Austintown, Ohio
10.2016 - 10.2019
- Customer Service
- Managed backup, user account and helpdesk systems.
- Responded promptly to helpdesk requests from customers regarding their technical queries or concerns.
- Created documentation for troubleshooting procedures and processes related to the helpdesk system.
- Provided helpdesk services to end-users with varying levels of technical expertise.
IT Specialist
Avrem Technologies
Youngstown, Ohio
01.2016 - 07.2016
- Server maintenance
- Exchange
- Server configuration
Help Desk Technician
CBoss
Boardman, Ohio
05.2015 - 12.2015
- Software support
- Quickbooks
- Domain hosting
Help Desk Technician
Hill Barth & King
Boardman, Ohio
01.2013 - 12.2014
- Helpdesk; set-up new computer stations
- Reimaging of laptop computers
- Set up and make changes to accounts and distribution groups via Exchange Server
- Lotus Notes and Active Directory
Customer Service Representative
AT&T
Boardman, Ohio
03.2010 - 07.2012
- Assisted customers with technical issues on their cellular devices
- Reviewed customer bills and explained charges to customers
- Assisted with technical issues involving internet and Wi-Fi
Cashier
Lowes
Boardman, Ohio
07.2008 - 03.2010
- Assisted customers with returns and rentals of various products
- Balanced cash drawer at the end of each shift
Education
CCA Certification -
Mercy College
Toledo, OH08-2026
A.A.S. -Network Systems Administration - Information Technology Infrastructure
ITT Technical Institute
Youngstown, Ohio06.2013
Skills
- Procedural coding
- Medical classification systems
- Record assessment
- Data entry and management
- Documentation oversight
- Medical record security
- Records management
- Medical claims coding
- Medical billing
- Patient data compilation
- Healthcare claim coding
- Medical terminology
- Data entry
- Code assignment research
Certification
CCA Certification, 09/01/26
Volunteer Experience
08/01/12, American Cancer Society, Database Manager, Canfield, OH, US, Enter and edit information into custom developed database, General troubleshooting, Help with fundraising events
Timeline
Stylist
Maurices
03.2025 - Current
Registration Representative
Akron Children's Hospital
08.2023 - 12.2023
IT Specialist
First Choice Solutions
07.2022 - 12.2022
Helpdesk
Team Office Technologies
10.2016 - 10.2019
IT Specialist
Avrem Technologies
01.2016 - 07.2016
Help Desk Technician
CBoss
05.2015 - 12.2015
Help Desk Technician
Hill Barth & King
01.2013 - 12.2014
Customer Service Representative
AT&T
03.2010 - 07.2012
Cashier
Lowes
07.2008 - 03.2010
CCA Certification -
Mercy College
A.A.S. -Network Systems Administration - Information Technology Infrastructure
ITT Technical Institute