LAURA COLLINS
Las Vegas,NV
Summary
Dynamic team leader with a strong track record in strategic planning and customer service. Successfully led diverse teams to meet project deadlines while enhancing workflow and team morale through effective delegation and problem-solving.
Overview
19
19
years of professional experience
Work History
Team Leader
PICO Enterprises, Inc
Las Vegas, Nevada
12.2021 - 01.2026
- Led 10-member crew, delegating tasks on a per-project basis to achieve project deadlines effectively.
- Coordinated daily operations to optimize workflow among team members, ensuring project goals were met on time.
- Solved problems proactively while fostering strong interpersonal relationships within the team.
Inventory Specialist
RGIS Inventory Services
Las Vegas, Nevada
04.2018 - 12.2021
- Conducted inventory audits to ensure accurate stock levels and data integrity.
- Executed physical inventories of products and materials, verifying count accuracy and completeness.
- Utilized handheld barcode scanners for efficient item tracking and cataloging.
- Collaborated with team members to maintain organized storage areas and displays.
Fair Housing Receptionist
CSA San Diego County
El Cajon, USA
01.2014 - 04.2014
- Answered incoming calls and inquiries, directing them to appropriate parties to ensure timely resolution.
- Retrieved messages from call system and delivered to staff for prompt follow-up.
- Coordinated appointments for immediate supervisor to optimize schedule management.
Teller 1
US Bank
San Diego, USA
09.2009 - 03.2011
- Processed customer transactions efficiently and accurately.
- Provided exceptional customer service and addressed inquiries professionally.
- Assisted customers with account openings and financial product information.
- Ensured compliance with customer data privacy regulations
- Compiled daily reports of bank transaction totals for accurate record-keeping
Customer Service Agent
Provide Commerce
San Diego, USA
04.2009 - 05.2009
- Answered inbound calls to assist customers with order selection, payment processing, and order tracking.
- Assisted customers with inquiries through phone and email communication.
- Resolved customer complaints by providing timely solutions and support.
- Processed orders and managed customer accounts efficiently.
- Processed orders and managed credit card transactions and refunds.
Cashier/ Shift Manager
Orchard Mesa Market
Grand Junction, USA
09.2006 - 08.2007
- Operated cash register, credit card, lottery machines, and dispensed propane to ensure smooth customer transactions.
- Generated sales reports at shift's end and balanced sales books to ensure financial accuracy.
- Input merchandise orders, resupplied stock, and maintained store cleanliness to enhance customer experience.
Education
Diploma - Telecommunications
Associated Technical College
San Diego, CA04-2016
Certified Fiber Optic Technician -
Fiber Optic Association
San Diego, CA04-2016
Certificate of Completion -
Occupational Training Services
San Diego, CA09-2013
Diploma - Professional Medical Billing Claims Program
Ashworth Career School
Norcross, GA06-2008
Skills
- Strategic planning
- Stakeholder communication
- Customer service excellence
- Equipment maintenance
- Equipment repair
- PC hardware diagnostics
- PC software diagnostics
- Software installation
- Hardware setup
- Hardware enhancement
- Coaxial termination
- Twisted pair wiring
- Computer software including Word
- PowerPoint
- Excel
- Access
- Innovative solutions
- Sustainability initiatives
- Written and verbal communication
- Work well as part of a team
- Work well independently
References
Available upon Request
Timeline
Team Leader
PICO Enterprises, Inc
12.2021 - 01.2026
Inventory Specialist
RGIS Inventory Services
04.2018 - 12.2021
Fair Housing Receptionist
CSA San Diego County
01.2014 - 04.2014
Teller 1
US Bank
09.2009 - 03.2011
Customer Service Agent
Provide Commerce
04.2009 - 05.2009
Cashier/ Shift Manager
Orchard Mesa Market
09.2006 - 08.2007
Diploma - Telecommunications
Associated Technical College
Certified Fiber Optic Technician -
Fiber Optic Association
Certificate of Completion -
Occupational Training Services
Diploma - Professional Medical Billing Claims Program
Ashworth Career School