Laura Cooper
Columbus,OH
Summary
Service Director with a strong commitment to community service and support for at-risk populations. Expert in coordinating service delivery through efficient resource management and team leadership. Proven ability to establish partnerships with organizations to enhance support networks and improve outcomes for vulnerable individuals.
Overview
3
3
years of professional experience
Work History
Director of Services
Creative Foundations
Delaware, Ohio
09.2024 - 06.2025
- Oversaw 59 clients across 55 homes in Delaware, Knox, Marion, Richland, and Huron Counties.
- Managed operations for two ADS services in Delaware and Knox County.
- Ensured compliance with DODD regulations while overseeing daily Supportive Living program operations.
- Collaborated with Executive Director and People Operations to enhance service delivery.
- Developed a comprehensive budget for Supportive Living Department aligned with organizational goals.
- Advocated for clients' needs and rights, ensuring their voices were prioritized.
- Reviewed and verified ISPs for accuracy of required support hours in MSS.
- Approved timesheets and ensured budget compliance for each Supportive Living location.
Supportive Living Administrator
I Am Boundless, INC
Worthington, Ohio
09.2022 - 06.2024
- Directed oversight of Supported Living Program managing 40 homes for 78 individuals with intellectual disabilities.
- Supervised team of 8 residential managers and 8 assistant managers to enhance operational efficiency.
- Provided guidance, training, and resources to staff, improving service delivery outcomes.
- Monitored program budgets to ensure financial responsibility and optimal resource allocation.
- Coordinated meetings with Service and Support Administrators to address programmatic needs.
Education
Master of Arts - Social Work
University of Southern Indiana
Evansville, IN07-2012
Skills
- Regulatory compliance
- Budget development
- Client advocacy
- Program management
- Operational oversight
- Resource allocation
Timeline
Director of Services
Creative Foundations
09.2024 - 06.2025
Supportive Living Administrator
I Am Boundless, INC
09.2022 - 06.2024
Master of Arts - Social Work
University of Southern Indiana
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