Summary
Overview
Work History
Education
Skills
Timeline
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Briana Matosko

Phlebotomy
Milford,CT

Summary

Recent graduate with foundational knowledge in Phlebotomy and hands-on experience gained through academic program and internship. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

7
7
years of professional experience

Work History

Phlebotomy Intern

Quest Diagnostics
08.2024 - 10.2024
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Organized daily work based on collection priority.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Assisted in maintaining a clean and organized phlebotomy station, adhering to infection control protocols.
  • Ensured proper patient identification before each procedure, minimizing risk of incorrect blood collection or results reporting.

Server

Bridgeport Flyer Diner
08.2017 - Current
  • Serve food and beverages promptly with focused attention to customer needs.
  • Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintain a clean and orderly dining area for an enjoyable guest experience.
  • Perform opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivate warm relationships with regular customers.
  • Resolve customer complaints promptly and professionally to maintain positive reputation.

Customer Service Manager

Fulfillment Works, LLC
06.2017 - 09.2021
  • Enhanced customer satisfaction by implementing strategic solutions to address common complaints and concerns.
  • Collaborated with other departments to ensure seamless communication and timely resolution of client concerns or product defects.
  • Guided the team through periods of change or uncertainty, providing clear direction and support that helped maintain stability and forward momentum throughout the organization.
  • Championed a culture of open communication within the department, fostering an environment where employees felt comfortable sharing ideas and feedback for ongoing improvement opportunities.

Education

Phlebotomy Certification - Phlebotomy

Quick Draw Phlebotomy
Shelton, CT
05.2001 -

High School Diploma -

Stratford High School
Stratford, CT
05.2001 -

Skills

Venipuncture

Capillary puncture

HIPAA Compliance

Medical terminology knowledge

Blood collection

Order of draw

Sample and specimen collection

Blood collection techniques

Patient confidentiality

Specimen labeling procedures

Infection Control

Timeline

Phlebotomy Intern

Quest Diagnostics
08.2024 - 10.2024

Server

Bridgeport Flyer Diner
08.2017 - Current

Customer Service Manager

Fulfillment Works, LLC
06.2017 - 09.2021

Phlebotomy Certification - Phlebotomy

Quick Draw Phlebotomy
05.2001 -

High School Diploma -

Stratford High School
05.2001 -

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