Laura Costello
North Andover,MA
Summary
Focused Client Services Manager promoting many years' expertise successfully working for organizations. Courteous and cordial with a desire to take on challenges at a new company.
Overview
24
24
years of professional experience
Work History
Client Services Manager
Cambridge Trust
Cambridge, MA
07.2000 - 07.2024
Managed 12 employees, coached them on client experience, scheduling, created processes and procedures, conducted one-on-ones, created goals for employees to grow within the department, assisted the department director with presentations to the board of directors, conducted yearly reviews for each employee, and trained all new employees and those who needed more training on the systems used in the department.t.
Education
Some College (No Degree) - Business Finance
Berkshire Community College
PittsfieldSkills
- Client rapport
- Business services support
- Service initiatives support
- Compliant resolution
- Client relationship building
- Report creation
- Cross-functional coordination
- Recruiting and hiring
- Client education
- Strong leadership
- Staff training
- Team development
- Client retention
- Client service delivery
- Technical troubleshooting
Timeline
Client Services Manager
Cambridge Trust
07.2000 - 07.2024
Some College (No Degree) - Business Finance
Berkshire Community College
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