Laura Coville
Thousand Oaks,CA
Summary
Behavioral health business development and clinical outreach leader with 3+ years of experience driving referral growth, developing strategic partnerships, and expanding market presence across competitive healthcare markets. Proven ability to cultivate trusted relationships with clinicians, treatment providers, hospitals, and community partners that translate into sustainable referral pipelines and census growth. Recognized for opening new markets, strengthening referral networks, and serving as a trusted resource to clinical and executive leadership. Brings deep expertise across behavioral health, substance use treatment, healthcare business development, provider relations, and diagnostic services.
Overview
11
11
years of professional experience
Work History
Independent Contractor/Marketing Partner
Coville Solis Group
Los Angeles
03.2024 - Current
- Drove territory growth within toxicology and molecular diagnostics laboratories by acquiring 16 clinical accounts in five months, exceeding acquisition targets by 250%.
- Established scalable commercial infrastructure, including sales pipelines, territory strategies, facility onboarding, EMR integrations, testing workflows, and account-support processes, accelerating implementation and enabling sustained growth.
- Cultivated and sustained high-value relationships with physicians, clinical leadership, executives, and treatment providers, maintaining 100% client retention and expanding partnerships while serving as a trusted resource for clinical and operational needs.
Clinical Outreach Manager
Charlie Health
Ventura/Santa Barbara County
06.2023 - 02.2024
- Increased Book of Business by 170% in the first quarter, accelerating referral volume, market penetration, and program awareness.
- Surpassed stretch KPI targets in Q1 by 40%, enhancing qualified opportunities, admissions, and account activation.
- Developed go-to-market strategy and expanded market for Charlie Health’s VIOP offering, enabling growth in priority territories.
Program Director
Tarzana Treatment Centers, Inc
Reseda, California
01.2022 - 06.2023
- Prepare LA County Continuity of Care (CoC) commissioned program proposals and develop program plan, schedule, and ($2.3 million) budget as it relates to Scope of Required Services (SRS).
Exceeded KPIs for the performance of the HHRP program by 17% for Q2 and 23% for Q3 2022. - Streamlined programming workflow for 14 case managers, collecting analytics on caseloads using Clarity's Homeless Management Information System (HMIS) to enhance service delivery.
- Co-chaired three committees addressing homelessness, safety, and integrated care to foster collaboration and drive strategic initiatives.
Case Manager
Step Up On Second
Los Angeles, California
02.2020 - 12.2021
- Streamlined case management processes for ongoing caseload of 27 participants
- Linked 61% of participants to permanent housing, social services, health care providers, and governmental agencies.
- Monitored progress of clients to ensure adherence to treatment goals.
HITT Case Manager II
Mental Health Center of Denver
Denver, Colorado
01.2016 - 01.2020
- Delivered high- and low-intensity services to homeless participants per Individual Service Plans (ISP), facilitating autonomy through referrals to community resources and coordinating care activities for continuity between multiple providers.
- Reduced crisis expenditures for the City and County of Denver by 18.3% by providing comprehensive psychosocial services and stabilizing acute homeless individuals.
Education
Master of Science - Criminology
Regis University
Denver, COBachelor of Science - Applied Psychology
Regis University
Denver, COSkills
- Clinical Outreach Strategy
- Behavioral Health Market Expertise
- Referral Network Development
- Strategic Clinical Partnerships
- Census and Revenue Growth
- Territory Development and Market Expansion
- Executive Stakeholder Engagement
- Pipeline Strategy and Conversion Optimization
Timeline
Independent Contractor/Marketing Partner
Coville Solis Group
03.2024 - Current
Clinical Outreach Manager
Charlie Health
06.2023 - 02.2024
Program Director
Tarzana Treatment Centers, Inc
01.2022 - 06.2023
Case Manager
Step Up On Second
02.2020 - 12.2021
HITT Case Manager II
Mental Health Center of Denver
01.2016 - 01.2020
Master of Science - Criminology
Regis University
Bachelor of Science - Applied Psychology
Regis University