Summary
Overview
Work History
Education
Skills
Timeline
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Laura Crawford

Laura Crawford

Midlothian,TX

Summary

Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.

Overview

8
8
years of professional experience

Work History

CSR

Mouser Electronics
11.2023 - 04.2025
  • Processed purchase orders and quotes, assisting customers with product information during all stages of transactions.

Customer Service Liaison

Gulfstream Aerospace Corporation – Allied Universal Security
07.2018 - 09.2023
  • Submitted and processed visitor requests, ensured customer satisfaction, provided communication/support.

Associate

Amazon FTW 3/4
05.2017 - 06.2018
  • Inspect items for damage before shelving them and report defects to supervisors.

Education

High School Diploma - Common Core Subjects

Lamar High School
Arlington, Texas
08.1986

Skills

  • Software Applications: Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), CRM System, Operating Systems: XP and Microsoft Windows 10
  • Hardware: Laptops, Printers, Tablets, Routers, Hubs, Handheld Scanners
  • Customer RMA management
  • Multi-line phone talent
  • Problem resolution
  • Administrative support
  • Scheduling
  • Documentation
  • Conflict resolution

Timeline

CSR

Mouser Electronics
11.2023 - 04.2025

Customer Service Liaison

Gulfstream Aerospace Corporation – Allied Universal Security
07.2018 - 09.2023

Associate

Amazon FTW 3/4
05.2017 - 06.2018

High School Diploma - Common Core Subjects

Lamar High School

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Laura Crawford