Summary
Overview
Work History
Education
Skills
Timeline
background-images

Laura Crinnion

St Louis,MO

Summary

Compassionate Patient Support Specialist with a proven track record at Marathon Health, excelling in patient satisfaction and effective communication. Skilled in insurance verification and follow-up coordination, I foster trust and rapport while enhancing care delivery. Recognized for streamlining processes, I prioritize patient safety and maintain confidentiality in all interactions.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Patient support professional with strong expertise in patient care, communication, and problem-solving. Proven track record in providing empathetic support and ensuring patient satisfaction. Known for effective team collaboration, adaptability, and delivering results in dynamic healthcare environments. Skilled in patient intake, medical records management, and navigating healthcare systems.

Overview

17
17
years of professional experience

Work History

Patient Support Specialist

Marathon Health
08.2024 - Current
  • Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
  • Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
  • Implemented effective follow-up procedures to monitor patient progress and ensure timely interventions when necessary.
  • Developed strong relationships with external vendors to ensure consistent supply levels for medical products required in daily operations.
  • Promoted a positive work environment among team members through open communication channels that encouraged collaboration towards common goals.
  • Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
  • Collaborated with multidisciplinary teams to develop individualized care plans for patients.
  • Assisted in the training of new staff members, sharing best practices for optimal patient care.
  • Conducted thorough insurance verification and pre-authorization tasks, minimizing billing errors and disputes.
  • Managed patient intake process effectively by gathering relevant information accurately from each individual upon arrival at the facility.
  • Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.
  • Enhanced patient satisfaction by providing exceptional support and addressing concerns promptly.
  • Coordinated referrals to other healthcare providers, facilitating seamless continuity of care for patients.
  • Evaluated workflow processes regularly and identified opportunities for improvement, leading to increased efficiency within the department.
  • Collaborated with other medical staff to achieve high level of patient safety and care.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.

Pharmacy Technician

EverSpring Pharmacy
03.2024 - 08.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Central Scheduling Specialist

Signature Orthopedics
10.2022 - 03.2024
  • Used electronic systems to enter provider orders and retrieve test results.
  • Maximized resource utilization by monitoring appointment availability and adjusting schedules accordingly.
  • Strengthened relationships with healthcare providers through consistent follow-ups and accurate information updates.
  • Provided exceptional support during high call volume periods, managing multiple lines simultaneously without compromising quality of service.
  • Increased accuracy in appointment allocation by verifying physician availability and matching it appropriately with each specific case requirement.
  • Minimized errors in record-keeping by meticulously updating patient information in the central database system.
  • Enhanced patient satisfaction with attentive customer service and thorough explanations of appointment procedures.
  • Assisted in training new employees on company policies, scheduling software, and effective communication techniques, leading to a more cohesive team performance.
  • Maintained compliance with HIPAA regulations through strict adherence to confidentiality protocols when handling sensitive patient data.
  • Scheduled patients for tests and consultations.
  • Followed up with patients to reschedule missed appointments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Patient Safety Sitter

SSM Health
01.2017 - 10.2022
  • Contributed to a positive patient experience through compassionate care and active listening during interactions with patients and their families.
  • Resolved conflicts among family members visiting the patient's room by implementing effective communication and problem-solving strategies.
  • Recognized signs of medical emergencies or changes in patient condition, immediately notifying appropriate healthcare professionals for intervention as needed.
  • Promoted a calm environment by utilizing therapeutic communication techniques with patients experiencing anxiety or agitation.
  • Participated in interdisciplinary meetings to discuss patient progress, care plan updates, and discharge planning strategies.
  • Ensured compliance with hospital policies and procedures related to infection control, environmental safety, and confidentiality requirements.
  • Collaborated with healthcare team members to ensure optimal care delivery, addressing any concerns or issues promptly.
  • Demonstrated a strong commitment to teamwork through effective communication, active listening, and timely response to requests from nursing staff members or other healthcare professionals.
  • Maintained accurate documentation of patient behaviors, interventions, and responses to support ongoing treatment plans.
  • Supported nursing staff by assisting with activities of daily living, including bathing, dressing, toileting, and feeding as needed.
  • Enhanced patient safety by providing continuous observation and monitoring of assigned patients.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Established rapport with patients by demonstrating empathy, respect, and genuine concern for their well-being throughout each interaction.

Certified Medication Aide

South Pointe Assisted Living
06.2016 - 01.2017
  • Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Reduced medication errors by maintaining accurate documentation of administered medications.
  • Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Improved patient satisfaction through clear communication and compassionate bedside manner during medication administration.
  • Displayed excellent attention to detail when updating electronic medical records after each instance of administering medicine as per legal requirements.
  • Conducted regular audits of patient charts to verify proper documentation of administered medications, contributing to regulatory compliance efforts within the facility.

Patient Transporter

Mercy Hospital St. Louis
06.2014 - 06.2016
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
  • Enhanced patient comfort by providing compassionate care and timely transportation.
  • Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
  • Expedited patient discharge process by promptly responding to transport requests from nurses or physicians.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.

Radiologic Technologist Assistant

St. Anthonys Medical Center
06.2008 - 06.2014
  • Operated radiologic equipment to produce diagnostic images and films.
  • Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
  • Maintained clean and organized examination rooms, promoting a safe and efficient work environment.
  • Assisted in updating departmental policies and procedures to align with evolving industry standards and best practices.
  • Earned recognition from supervisors for consistently delivering exceptional patient care experiences as part of an interdisciplinary healthcare team.
  • Developed strong rapport with patients by displaying empathy and professionalism during their visits.
  • Promoted a positive work environment by offering assistance and support to colleagues as needed.

Education

Bachelor of Science - Educational Studies

University of Missouri, St. Louis
St Louis, MO
05-2025

High School Diploma -

Oakville Senior High School
St Louis, MO
06-2003

Skills

  • Patient confidentiality
  • Follow-up coordination
  • Insurance verification
  • Medical terminology
  • Data entry proficiency
  • Appointment scheduling
  • Patient satisfaction
  • Teamwork
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Effective communication
  • Adaptability and flexibility
  • Patient safety
  • Detail-oriented
  • Problem resolution

Timeline

Patient Support Specialist

Marathon Health
08.2024 - Current

Pharmacy Technician

EverSpring Pharmacy
03.2024 - 08.2024

Central Scheduling Specialist

Signature Orthopedics
10.2022 - 03.2024

Patient Safety Sitter

SSM Health
01.2017 - 10.2022

Certified Medication Aide

South Pointe Assisted Living
06.2016 - 01.2017

Patient Transporter

Mercy Hospital St. Louis
06.2014 - 06.2016

Radiologic Technologist Assistant

St. Anthonys Medical Center
06.2008 - 06.2014

Bachelor of Science - Educational Studies

University of Missouri, St. Louis

High School Diploma -

Oakville Senior High School

Similar Profiles

CREATE PROFILE
Laura Crinnion