Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Laura Cruz

Hicksville,NY
Laura Cruz

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated with hardworking and resourceful approach. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Motivated Social Worker student with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need. Build strong relationships with clients and colleagues. Use active listening and directed questions to assess clients needs. Interaction with diverse clientele.

Goals are to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Overview

2
years of professional experience

Work History

Betty's Breast Cancer Foundation

Volunteer
10.2022 - Current

Job overview

  • Helped clients navigate social services system and access needed resources.
  • Cultivated strong network of providers delivering necessary information assistance to undocumented women in the community.
  • Assisted in activities such as breast cancer walks and events providing donations in forms of time and balloon work and decor.

Mesita Restaurant

Server Shift Leader
05.2021 - Current

Job overview

  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Motivated staff to perform at peak efficiency and quality.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.

Education

Adelphi University
Garden City, NY

Master of Science from Social Work
05.2024

University Overview

Queens College of The City University of New York
Flushing, NY

Bachelor of Arts from Sociology
09.2020

University Overview

Queensborough Community College of The City University of New York
Oakland Gardens, NY

Associate of Arts from Liberal Arts And Sciences
05.2014

University Overview

Skills

  • Academic Goals
  • Constructive Feedback
  • Mental Health Awareness
  • Service Support
  • Youth Engagement
  • Life Skills Development
  • Life Coaching
  • Dedicated Support
  • Family Guidance
  • Treatment Recommendations
  • Patient and Family Interaction
  • Social Work Processes
  • Treatment Program Guidance

Languages

Spanish
Native or Bilingual

Timeline

Volunteer
Betty's Breast Cancer Foundation
10.2022 - Current
Server Shift Leader
Mesita Restaurant
05.2021 - Current
Adelphi University
Master of Science from Social Work
Queens College of The City University of New York
Bachelor of Arts from Sociology
Queensborough Community College of The City University of New York
Associate of Arts from Liberal Arts And Sciences
Laura Cruz