Laura Cruz

•. Managed a diverse caseload of members with complex medical and behavioral health needs through telephonic assessment, care planning, and ongoing monitoring.

•. Developed individualized care plans and SMART goals focused on improving health outcomes, medication adherence and self-management.

•. Coordinated care with physicians, hospitals, pharmacies, and community resources to promote continuity of care and close gaps in services.

•. Provider disease management, health education, medication support, and patient advocacy to empower members in managing chronic conditions.

•. Identified high-risk members and barriers to care, including social determinants of health, and connected members with appropriate resources and services.

•. Monitored member progress, adjusted interventions as needed, and maintained accurate clinical documentation in accordance with organizational and regulatory standards.

•. Utilized clinical judgement, motivational interviewing , and interdisciplinary collaboration to support improved outcomes and reduce preventable hospitalizations and emergency department utilization

• Managed the overall care of acutely ill patients on medical, surgical, telemetry, and oncology floors by performing regular assessments, administering medications, and monitoring vital signs for any changes in condition.
• Maintained accurate documentation of all patient care activities in accordance with facility policies and regulatory requirements.
• Monitored patient reactions after administering medications and IV therapies.
• Managed patients recovering from medical or surgical procedures.
• Implemented care plans for patient treatment after assessing physician medical regimens.

• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Provided direct patient care, stabilized patients and determined next course of action.

• Collaborate with physicians on plan of care for in patient facility
• Provides nursing care to patients with post-surgical procedures, acute/chronic medical illnesses
• Administer various intravenous medications as well as blood products.
• Monitor and titrate infusion drips.
• Advocates needs of, and assists patients and significant others in receiving proper medical care during hospitalization.

• Managed care from admission to discharge for busy ambulatory surgery center.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.

• Informed physicians of any changes to patients' health or concerns observed during home visits.
• Initiated and implemented plan of care for new patients. Oasis and Kinnser experience.
• Provided physical assessments, medication, and chronic disease management to home health patients.

• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.