Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Laura Dean

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

1
year of professional experience

Work History

Avocados Mexican Restaurant

Waitress
09.2022 - 01.2023

Job overview

  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.

Chic-Fil-A

Cashier
07.2022 - 09.2022

Job overview

  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Greeted over 100 customers per day.
  • Operated cash register to record transactions accurately and efficiently.
  • Lifted up to 50 pounds at once.

Education

Penn Foster Career School
Remote

High School Diploma
06.2023

University Overview

  • GPA 3.75
  • Extracurricular Activities: Manager of High School soccer
  • Beta club Member

Skills

  • Food Waste Disposal
  • Heavy Lifting
  • Pre-Bussing Operations
  • Sales Promotion
  • Food Running
  • To-Go Order Preparation
  • Ice Restocking
  • Social Perceptiveness
  • Restaurant Operation
  • Time Management
  • Order Accuracy

Timeline

Waitress

Avocados Mexican Restaurant
09.2022 - 01.2023

Cashier

Chic-Fil-A
07.2022 - 09.2022

Penn Foster Career School

High School Diploma
Laura Dean