Maria Aguilar
Wilkes-Barre,PA
Summary
Motivated person with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Waitress
La Tolteca Wilkes Barre
03.2015 - 09.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean
- Explained menu items and suggested appropriate options for food allergy concerns
Housekeeper
The Woodlands Inn
04.2014 - 03.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Ice Cream Maker
Uncle Louie G's
02.2006 - 03.2013
- Broke down, cleaned, and sanitized work stations at end of shift.
- Operated food production equipment safely and responsibly for quality output.
- Stored food properly by adhering to food safety policies and procedures.
- Prepared and built food items according to standardized recipes and directions.
- Discarded expired food items and disposed of waste for hygienic food preparation environments.
- Assembled and packaged food items securely to meet company standards.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Prepared mixtures by properly filling kettles, pressure cookers and other processing containers with exact ingredients in accurate proportions.
- Documented batch production information such as ingredients and amounts, cycle times and temperatures observed.
- Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals
Education
Some College (No Degree) - Learning English
Lccc
Luzerne, PASkills
- Patron Support
- Natural Resources
- Food Waste Disposal
- Dining Room Organization
- Attending Multiple Customers
- Legal Standards
- Mixed Drinks Preparations
- Credit Card Transaction Processing
- Bussing Tables
- Table Setting Knowledge
- Server Support
- Cash Handling
- Learning Strategies
- Active Listening
Timeline
Waitress
La Tolteca Wilkes Barre
03.2015 - 09.2023
Housekeeper
The Woodlands Inn
04.2014 - 03.2015
Ice Cream Maker
Uncle Louie G's
02.2006 - 03.2013
Some College (No Degree) - Learning English
Lccc
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