LAURA DE ARMAS
HIALEAH,FL
Summary
Goal-oriented Front Desk Supervisor eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset.
Hardworking Dispatch Manager with strong workload coordination and task delegation skills. Outgoing personality builds quality relationships with coworkers and promotes inclusive employee training environments. Efficient data collection promotes accurate documentation and improves supply chain logistics.
Overview
6
6
years of professional experience
Work History
Dispatcher Manager
Magic Towing & recovery
Miami, FL
07.2023 - Current
- Fielded incoming calls, answered questions and transferred calls internally.
- Coordinated daily schedules and activities of residents and completed and maintained medical records and files.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Developed and monitored field efficiencies and innovated new ways to improve operations.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
Lab Technician
Family Rehab INC
Miami, FL
05.2021 - Current
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Administered required COVID-19 rapid tests and sample collection using proper swabbing technique.
- Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
- Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
- Cleaned and sterilized lab area, tools and equipment.
Front Desk Manager
Family Rehab INC
Miami, FL
05.2021 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Managed customer complaints and rectified issues to complete satisfaction.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Educated clients on specimen collection site operations, familiarizing with testing locations, operating hours and procedures..
- Donned and doffed personal protection equipment according to CDC guidelines and public health service policies.
- Registered clients at collection sites for COVID specimen collection into electronic records system.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Coordinated office schedules for new patients, diagnostic assessments and procedures.
- Communicated with patients to gather intake data and verify chart information.
- Helped patients complete paperwork and explained processes and procedures.
Front Desk Assistant
Total orthopedic care
Pembroke Pines, FL
02.2023 - 11.2024
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Scheduled appointments for patients via phone and in person.
- Assisted with referrals and prepared medical records for patients.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Registered patients and scheduled appointments.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Hostess/Waitress
Polo Norte
Hialeah, FL
08.2018 - 04.2021
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers Calculated charges, issued table checks and collected payments from customers.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Monitored dining area to assess server capacity and estimate wait times.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Education
Bachelor of Science - Nursing
Florida National University
Hialeah, FL05.2025
High School Diploma -
Hialeah-Miami Lakes Senior High School
Skills
- Team building and supervision
- Call Center Software
- Conflict and issue documentation
- Hospitality services
- Office meetings
- Guest safety
- Training and mentoring
- Listening skills
- Cash management
- Effective planning
- Analytical mastery
- Medical Charting
- Cleaning and Sterilizing
- Records Maintenance
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Dispatcher Manager
Magic Towing & recovery
07.2023 - Current
Front Desk Assistant
Total orthopedic care
02.2023 - 11.2024
Lab Technician
Family Rehab INC
05.2021 - Current
Front Desk Manager
Family Rehab INC
05.2021 - Current
Hostess/Waitress
Polo Norte
08.2018 - 04.2021
Bachelor of Science - Nursing
Florida National University
High School Diploma -
Hialeah-Miami Lakes Senior High School