Eric Leon
Houston,TX
Summary
Resourceful professional in emergency response coordination, recognized for high productivity and efficient task completion. Skilled in rapid decision making, clear communication, and advanced logistical planning. Excel at prioritizing tasks under pressure, managing complex schedules, and navigating challenging scenarios with calmness and resilience. Ready to leverage problem-solving skills and teamwork to excel in fast-paced environments.
Hardworking Dispatch Manager with strong workload coordination and task delegation skills. Outgoing personality builds quality relationships with coworkers and promotes inclusive employee training environments. Efficient data collection promotes accurate documentation and improves supply chain logistics.
Overview
11
11
years of professional experience
Work History
Dispatcher Manager
AyA express logistics
Houston, TX
11.2020 - Current
- Managed traning new hires department, including seafty , quality, preformance control.
- Developed and maintained strong communication lines with drivers to address any issues or changes in real-time.
- Addressed questions, problems or requests for service or equipment.
- Managed crisis situations effectively, minimizing impact on service delivery and customer satisfaction.
- Relayed work orders, messages or information using telephones or two-way radios.
- Fostered a positive work environment that encouraged teamwork and professional growth among dispatch staff.
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
- Managed a team of 108 drivers , providing guidance and support as needed.
- Implemented a driver reward and recognition program to boost morale and encourage high performance.
- Assisted with hiring qualified candidates for open dispatcher positions.
- Monitored and tracked the progress of drivers and shipments to ensure on-time delivery.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Prepared daily work and run schedules.
Lead Foreman
Apache Industrial Services
Houston, TX
12.2018 - 08.2020
- Kept production team moving forward for progress in daily site operations.
- Communicated regularly with upper management regarding project updates and progress reports.
- Delegated duties to employees based on skillset.
- Marked materials with grade or acceptance status.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Ambulance Dispatcher
Ambulance imagen
Mexico, CDMX
12.2013 - 12.2018
- Developed strategies for improving response times during high call volume periods.
- Responded to emergency calls routed by automatic distribution system.
- Provided quality customer service by responding promptly to inquiries, complaints, and requests for assistance.
- Maintained accurate records of all incoming calls and dispatches.
- Utilized mapping software programs to monitor location of ambulances in real time.
- Coordinated with medical staff to ensure proper treatment was provided in a timely manner.
- Used radio, telephone and computer system to update first responders with new information.
- Prepared daily reports summarizing activities such as number of calls received and dispatched vehicles.
- Monitored status of ambulances and ensured that appropriate resources were available to meet patient needs.
- Performed administrative tasks such as filing paperwork or entering data into computer systems.
- Participated in weekly meetings with supervisors to discuss issues related to workload management or scheduling.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Ensured compliance with local laws and regulations related to ambulance services.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Responded professionally to telephone calls.
- Managed household errands and other essential duties.
- Processed payroll entries, invoices, payments, and deposits.
Education
High School Diploma -
Bachilleres #3
Mexico, CDMX12-2017
Some College (No Degree) - Finance
Finance Startups Curse
Online Curse Skills
- Training management
- Crisis management
- Route optimization
- Real-time communication
- Performance monitoring
- Team leadership
- Emergency response coordination
- Problem solving
- Conflict resolution
- Time management
- Data management
- Employee training
- Incident reporting
- Route planning
- Budgeting and financial management
- Labor cost control
- DOT compliance
- Fleet dispatching
- Phone dispatch
- Staff training and development
- Daily reports
- Relationship building
- Teamwork
- Dispatch protocols
- Quick thinking
- Professionalism
- Personnel monitoring
- Driver incident support
Timeline
Dispatcher Manager
AyA express logistics
11.2020 - Current
Lead Foreman
Apache Industrial Services
12.2018 - 08.2020
Ambulance Dispatcher
Ambulance imagen
12.2013 - 12.2018
High School Diploma -
Bachilleres #3
Some College (No Degree) - Finance
Finance Startups Curse