Dwight McMullen
Charlotte,NC
Summary
Dynamic Dispatcher Manager with proven success at Whitecap Construction Supply, enhancing delivery efficiency through strategic route planning and employee training. Recognized for improving on-time delivery rates and fostering teamwork, while implementing process improvements that elevated customer satisfaction and operational performance. Strong leadership and problem-solving skills drive continuous enhancements in dispatch operations.
Overview
1
1
Certification
Work History
Dispatcher Manager
Whitecap Construction Supply
- Managed daily dispatch operations, optimizing routes for timely deliveries.
- Oversaw scheduling and coordination of shipments, enhancing workflow efficiency.
- Trained and mentored dispatch staff, ensuring adherence to safety protocols.
- Implemented process improvements, reducing delays in order fulfillment.
- Monitored performance metrics to identify areas for operational enhancement.
- Collaborated with cross-functional teams to align logistics strategies with company goals.
- Resolved customer inquiries regarding delivery status, improving service satisfaction.
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Increased on-time delivery rates by proactively identifying potential delays and coordinating with drivers to find alternate routes.
- Implemented an effective performance evaluation system for dispatchers, leading to increased productivity and job satisfaction.
- Conducted regular audits of dispatcher activities to ensure adherence to established protocols and best practices, minimizing errors and risks within the department.
- Assisted in the development of departmental budgets, prioritizing cost-effective solutions without sacrificing operational efficiency.
- Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
Education
GED -
Central Piedmont Community College
Charlotte, NC06.2008
Skills
- Transportation
- Route planning
- Employee training
- Incident reporting
- Dispatch software proficiency
- Scheduling expertise
- Phone dispatch
- Daily reports
- Customer communication
- Employee time records
- Maintenance recordkeeping
- DOT compliance
- Staff training and development
- Multiple project coordination
- Field call management
- Labor cost control
- Schedule coordination
- Sales support
- Employee performance reviews
- Fleet maintenance
- Service level agreements
- Manpower planning
- Fleet dispatching
- Order data entry
- Route planning expertise
- Mileage logging
- Strong leadership
- Teamwork and collaboration
- Quick thinking
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Team collaboration
Accomplishments
Top branch scores company wide and Led North Carolina in with the best OTD "On time delivery" scores weekly for 4 months in a row April - July 2025.
Winner of the Trusted dispatcher of the month award for the month of June 2025
Affiliations
Show up on time
Perform
Always give your best
Lead by example
Exercise pain prevention
Be understanding
Pay attention to detail
Maximize talent
Offer heroic service
Certification
Fork lift certified
All management certifications are up to date and complete
Timeline
Dispatcher Manager
Whitecap Construction Supply
GED -
Central Piedmont Community College
Similar Profiles
Hector PlaceresHector Placeres
Account Manager/ Multi Family Specialist at RamTool Construction Supply/ Whitecap Construction SupplyAccount Manager/ Multi Family Specialist at RamTool Construction Supply/ Whitecap Construction Supply
CHARLES BURKECHARLES BURKE
Inside Sales Representative at Whitecap Construction SupplyInside Sales Representative at Whitecap Construction Supply
Hazel RichardsonHazel Richardson
Warehouse Supervisor at Whitecap Construction SupplyWarehouse Supervisor at Whitecap Construction Supply
Christopher PurcellChristopher Purcell
Team Member Development Manager at Lifetime Athletic ClubTeam Member Development Manager at Lifetime Athletic Club
Deborah MartinDeborah Martin
Collections Customer Service Representative at Rhode Island Energy | IQor, Charlotte, NCCollections Customer Service Representative at Rhode Island Energy | IQor, Charlotte, NC