Katelynn Gray
Brookland ,AR
Summary
Results-driven Dispatcher Manager experienced in optimizing dispatch operations and enhancing customer communication. Achieved improved service quality and operational efficiency through effective team leadership and streamlined processes. Committed to fostering a collaborative work environment while ensuring regulatory compliance and timely delivery of freight shipments.
Overview
11
11
years of professional experience
Work History
Dispatcher Manager
Corp Trucking
Loganville, GA
08.2016 - 09.2023
- Managed team schedules, optimizing resource allocation and workflow efficiency.
- Oversaw daily dispatch operations, ensuring timely delivery of freight.
- Coordinated communication between drivers and clients, improving service quality.
- Implemented training programs for new dispatch staff, enhancing operational knowledge.
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Negotiated and facilitated transactions, ensuring compliance with regulatory requirements.
- Coordinated freight shipments, ensuring compliance with regulations and client specifications.
- Negotiated rates with carriers to optimize profit margins and service efficiency.
- Managed customer relationships, addressing inquiries and resolving issues promptly.
- Utilized transportation management software to track shipments and monitor delivery performance.
- Developed load plans, maximizing capacity utilization while minimizing transit costs.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
Front Office Receptionist
Family Medical Clinic Of Snellville
Snellville, GA
08.2012 - 05.2016
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Coordinated communication between medical staff and patients to enhance clinic operations.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Maintained accurate patient records using electronic health record (EHR) systems for improved data integrity.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Developed efficient filing system for medical documents, improving retrieval speed and organization.
- Implemented streamlined check-in processes, reducing wait times and enhancing patient satisfaction.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Contributed to the company's positive image by consistently delivering exceptional service to clients and visitors.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Identified visitors' needs to offer solutions and information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
No Degree -
University of Maryland Global Campus
Hyattsville, MDHigh School Diploma -
Archer High School
Lawrenceville, GA05-2015
No Degree -
Grand Canyon University
Phoenix, AZSkills
- Dispatch software proficiency
- Fleet dispatching
- Route planning expertise
- Schedule coordination
- Incident reporting
- DOT compliance
- Transportation
- Fleet maintenance
- Project coordination
- Staff training
- Budget management
- Employee training
- Staff training and development
- Customer communication
- Customer service
- Problem-solving
- Critical thinking
- Time management
- Team collaboration
- Workflow planning
- Budgeting and financial management
- Labor cost control
- Phone dispatch
- Record preparation
- Logistics coordination
- Transportation logistics
- Shipment scheduling
- Freight documentation
- Data security
- Tracking software
- Freight documentation
- Load planning
- Delivery coordination
- Status tracking
- Driver relations
- Budgeting and financial management
- Freight invoicing
- Cargo documentation
- Operational oversight
- Client relationship management
- Effective Communication
- Billing procedures
- Scheduling proficiency
- Records management
- Medical billing
Timeline
Dispatcher Manager
Corp Trucking
08.2016 - 09.2023
Front Office Receptionist
Family Medical Clinic Of Snellville
08.2012 - 05.2016
No Degree -
University of Maryland Global Campus
High School Diploma -
Archer High School
No Degree -
Grand Canyon University