Jarod Woods
Hernando,MS
Summary
Dynamic Dispatcher Manager with proven expertise at MMC Materials, enhancing operational efficiency through strategic route planning and effective team leadership. Achieved significant improvements in customer satisfaction and streamlined dispatch processes. Proficient in dispatch software and committed to fostering teamwork and collaboration in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Dispatcher Manager
MMC Materials
Horn Lake, MS
01.2020 - Current
- Assisted in coordinating daily dispatch operations to ensure timely deliveries.
- Learned and utilized dispatch software to track shipments and communicate updates.
- Supported team in maintaining accurate records of incoming and outgoing shipments.
- Collaborated with drivers to optimize routes for efficiency and customer satisfaction.
- Adapted quickly to changing schedules and priorities in fast-paced environment.
- Participated in safety training sessions to enhance knowledge of operational protocols.
- Helped troubleshoot issues with delivery logistics, contributing to smoother operations.
- Gathered feedback from clients on service quality to identify areas for improvement.
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Enhanced dispatch efficiency by streamlining communication processes and implementing a new routing system.
- Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
- Reported to management operational activities and maintained current records.
- Evaluated current operational processes to help develop, implement and improve practices.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Answered phone calls and responded to customer emails.
- Monitored flow of paperwork and directed information to appropriate departments.
- Received new orders, prepared documentation, and assigned personnel.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Managed customer accounts and invoicing.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Tracked and monitored vehicle performance and maintenance.
- Utilized customer feedback to improve customer service.
Dispatcher
MMC Materials
Horn Lake, MS
01.2000 - 01.2025
- Adapted quickly to changing schedules and priorities in fast-paced environment.
- Participated in safety training sessions to enhance knowledge of operational protocols.
- Helped troubleshoot issues with delivery logistics, contributing to smoother operations.
- Gathered feedback from clients on service quality to identify areas for improvement.
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Optimized resource allocation with strategic scheduling of staff shifts based on anticipated call volumes and workload demands.
- Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Managed customer accounts and invoicing.
Education
High School Diploma -
Holly Springs High School
Holly Springs, MS05.1994
Skills
- Route planning
- Employee training
- Incident reporting
- Dispatch software proficiency
- Scheduling expertise
- Phone dispatch
- Daily reports
- Customer communication
- Employee time records
- Maintenance recordkeeping
- Multiple project coordination
- Staff training and development
- DOT compliance
- Environmental awareness
- Labor cost control
- Budgeting and financial management
- Schedule coordination
- Workflow planning
- Employee performance reviews
- Fleet maintenance
- Strong leadership
- Route planning expertise
- Teamwork and collaboration
- Quick thinking
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Effective communications
- Critical thinking
- Organizational skills
- Safety procedures
- Customer relationship management
- Conflict resolution
Timeline
Dispatcher Manager
MMC Materials
01.2020 - Current
Dispatcher
MMC Materials
01.2000 - 01.2025
High School Diploma -
Holly Springs High School