Mellissa Schultz
Berea,OH
Summary
Hardworking Dispatch Manager with strong workload coordination and task delegation skills. Outgoing personality builds quality relationships with coworkers and promotes inclusive employee training environments. Efficient data collection promotes accurate documentation and improves supply chain logistics.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dispatcher Manager
Mide Express
Valley City, OH
08.2002 - Current
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Documented services performed, operations information and dispatch details in system.
- Monitored and tracked the progress of drivers and shipments to ensure on-time delivery.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Employed and trained [Number] new recruits according to established guidelines to improve efficiency and productivity.
- Worked with routing specialists, route managers and service department to optimize routes.
- Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
Education
Bachelor of Science - Early Childhood Education
Cleveland State University
Cleveland, OHSkills
- Multiple Project Coordination
- Employee Time Records
- Fleet Maintenance
- Workflow Planning
- Route Planning
- Customer Communication
- Phone Dispatch
- DOT Compliance
- Customer Relationship Management
- Communication Management
- Data Entry
- Paperwork Processing
- Dispatch Recordkeeping
- Customer Service
- Effective Communications
- Delivery Procedures
- Verifying Coverage
- Route Planning and Adjustment
- Critical Thinking
- 50 Wpm Typing Speed
- Creative Thinking
- Improving Operations
Certification
- Haz-mat Certified
- LTL certified
References
References available upon request.
Timeline
Dispatcher Manager
Mide Express
08.2002 - Current
Bachelor of Science - Early Childhood Education
Cleveland State University