Vanessa Torres
Sanford,FL
Summary
Proven leader with exceptional record of overseeing collections operations, managing teams, and driving account resolution strategies. Adept at setting performance goals and implementing process improvements to optimize recovery rates. Strong interpersonal and negotiation skills, with a focus on maintaining customer relationships while achieving organizational objectives.
Overview
2
2
Languages
1
1
Certification
18
18
years of professional experience
Work History
Manager, Billing & Collections
Avant Healthcare Professionals, LLC
Maitland, FL
08.2025 - Current
- Oversee end‑to‑end billing and collections operations, ensuring accurate invoicing and timely cash application
- Drive collection strategies that reduce DSO and minimize bad debt exposure, with focus on high‑risk accounts
- Lead, coach, and develop a billing and collections team to consistently meet performance, quality, and KPI targets
- Review aging reports and manage escalated or complex accounts, negotiating payment plans and resolutions
- Collaborate cross‑functionally with Sales, Customer Service, and Finance to resolve billing issues and enhance customer satisfaction
- Maintain compliance with internal controls and policies while leading continuous process improvements to increase efficiency and accuracy
Collections Supervisor
Avant Healthcare Professionals
Maitland , FL
04.2022 - 08.2025
- Supervise and lead the collections team to achieve performance targets.
- Monitor daily operations, including call volume, and payment processing.
- Develop and implement strategies to improve collection rates, and reduce delinquency.
- Prepare and analyze reports detailing progress against established metrics for collections activity.
- Developed comprehensive training materials for new hires in the Collections Department.
- Interpret data from various sources, such as reports, memos, and emails, in order to identify trends or issues related to collections activity.
Billing Specialist
Avant Healthcare Professionals
Casselberry, Flor
06.2020 - 04.2022
- Invoiced an average of $1.5 million per week for hours worked.
- Monitored accounts to ensure timely payments in accordance with our vendor contract terms.
- Resolved discrepancies between customers' remittances and invoices received.
- Reconciled accounts for payment accuracy and account resolution.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
Account Specialist Team Lead
Advent Health
Maitland, FL
06.2019 - 06.2020
- Developed financial reports detailing accounts receivable aging status.
- Monitored past-due accounts and pursued collections on outstanding invoices over $15K.
- Conducted account audits for team members, providing feedback, and identifying areas of improvement.
- Resolved escalated claims for payment resolution for commercial and Medicare insurances.
- Trained new staff in relevant processes and procedures.
Reimbursement Specialist II
Florida Hospital
Maitland, FL
09.2016 - 07.2018
- Post and distribute payments including adjustments
- Resubmit claims via phone, insurance portals and via mail
- Prepare appeals with supporting documentation
- Document progress collection efforts into the appropriate computer system
- Work special project as assigned
- Determine if a claim was submitted within guidelines
- Review and refund payments accordingly
Contract Implementation Analyst
Peach State Health Plan
Atlanta, GA
01.2016 - 08.2016
- Performed audits of provider setup within the provider information system to ensure accurate contract implementation, subsequent claims processing.
- Reviewed and priced contract-related pens to ensure claims payment accuracy.
- Ensured accurate contract implementation and subsequent claim processing through provider setup, UAT testing, etc.
- On basic change requests (CRs), (i.e. RHCs, FQHCs, and fee schedule updates).
- Responsible for troubleshooting and problem-solving contract implementation issues related to basic system configuration.
- Reviewed contracts, and assigned pay classes and applicable provider information based on contract language.
- Determined the appropriate configuration of the claims payment process in the appropriate subsystem of the claims payment information system, in conjunction with health plan, claims, and corporate management and information systems staff.
Claims Examiner (Team Lead)
LTCG DBA Univita Health
Miami Lakes, FL
08.2008 - 07.2015
- Carefully reviewed medical records for accuracy and completeness, as required by the insurance company.
- Processed both professional (CMS-1500) and institutional (UB-04) claim types.
- Priced durable medical equipment and IV therapy claims.
- In charge of weekly payrolls for all providers.
- Reconciliation of historical paid data and provider A/R.
- Processed primary and secondary insurance claims for home health, DME, and IV therapy for multiple states.
- Validated patient information was accurately followed, in strict accordance with all federal and state guidelines for the release of information.
Education
Diploma -
Hollywood Hills High School
01.2007
Skills
- Business continuity planning
- Client resolution
- Customer escalation point
- Credit reporting
- Microsoft Word and Excel
- Process improvements
- Professional development coaching
- Payment negotiation
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- • Lean Six Sigma Green Belt
- • Fostering Leaders Program
- • Qooper Mentorship Program
Systems
- FIS GETPAID
- Sage Intacct
- Cerner
- Epic
Timeline
Manager, Billing & Collections
Avant Healthcare Professionals, LLC
08.2025 - Current
Collections Supervisor
Avant Healthcare Professionals
04.2022 - 08.2025
Billing Specialist
Avant Healthcare Professionals
06.2020 - 04.2022
Account Specialist Team Lead
Advent Health
06.2019 - 06.2020
Reimbursement Specialist II
Florida Hospital
09.2016 - 07.2018
Contract Implementation Analyst
Peach State Health Plan
01.2016 - 08.2016
Claims Examiner (Team Lead)
LTCG DBA Univita Health
08.2008 - 07.2015
Diploma -
Hollywood Hills High School