Laura Dodd
Rock Falls
Summary
I have 25 years of experience in Administrative, Purchasing, Customer Service and Clerk/Data Entry experience in industries including Wholesale Trade-Durable Goods, Wholesale Trade-Non-Durable Goods, the Service industry and in the Rail industry. Most recently, I have been working as an Administrative Assistant at The Andersons Inc. My skills and experiences include: Customer Service, Accounts Receivable, Accounts Payable, Multi-line phone systems, Office Management, Petty Cash Management, Cash Handling, Cashier, File Management, Payroll Processing, Secretarial Skills, and Purchasing and mail processing.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Mercy One
Mason City
08.2023 - Current
- Patient Check-in and Registration:Greet patients, collect necessary information (demographics, insurance, etc.), and register them for appointments or procedures.
- Appointment Scheduling:Schedule appointments, offer reminder calls, and inform patients about delays or wait times.
- Insurance Verification and Billing:Verify insurance eligibility, process co-payments, and assist with billing inquiries.
- Patient Communication:Answer phone calls, address patient concerns, and provide information about medical services.
- Record Keeping:Maintain and update patient records, ensuring accuracy and confidentiality.
- Administrative Tasks:File paperwork, manage patient accounts, and assist with other administrative duties.
Administrative Assistant
The Andersons Inc
Manly
09.2015 - Current
- Managing and distributing information within an office setting.
- Primary duties include answering multi line phones, maintaining files, geeting customers, purchasing, timekeeping/payroll, opening and sorting incoming mail, ordering office supplies and janitorial duties.
Safety Coordinator
Express Temps/Wess Inc
Mason City
04.2015 - 07.2015
- Answering phones, assisting with billing, entering daily Truck Drivers log and time sheets.
- Filing, copying, data entry, running company errands and janitorial.
- Skills Used: typing, data entry, multi-line phone systems, copy/fax/scanner computer.
Customer Sales and Service Representative
Applied Industrial Technologies
Mason City
12.2013 - 09.2014
- Knowledge sets include: Cash registers, Customer Care, Customer Database, Customer Satisfaction, Microsoft Excel, Microsoft Outlook, Microsoft Windows, Microsoft Word, Multi-line telephone systems, Sales, Warranty.
Customer Service Representative
United LP - North Iowa Coop
Mason City
06.2010 - 12.2013
- Accounts receivable, accounts payable, petty cash, LP sales, multi line phones, data entry, fill propane tanks, clean, customer service and office management.
File Clerk/Data Entry
Express Temp Services
Mason City
11.2008 - 05.2009
- Filing, answering multi-line phones, data entry, mail processing, processing energy assistance applications.
Client Transaction Technician
Principal Financial
Mason City
10.2007 - 05.2008
- Input of confidential customer retirement data.
Parts Inventory Clerk
NMC-Two Rivers Lift & Equipment
Mason City
11.2002 - 05.2007
- Responsible for processing part orders for outside customers and internal maintenance department.
- I have experience in price quoting, sales, receiving, and accounts payable.
- I also have minor experience with time cards and payroll.
- Other responsibilities include answering a multi-line telephone system, researching parts on the computer system and assisting mechanics with their parts orders.
Education
High School Diploma -
Robbinsdale Armstrong High School
Plymouth06-1990
North Hennepin Community College
Minneapolis, MNNorth Iowa Community College
Mason City, IASkills
- Microsoft Office
- Word
- Excel
- SAP
- Coupa
- Workday
- Clerical
- Receptionist
- Outlook
- Organizational Skills
- Billing
- Administrative Assistant
- Medical Terminology
- Intake Experience
- Scheduling
- Time Management
- Data Entry
Certification
Driver's License
Personal Information
Authorized To Work: US
Timeline
Patient Services Representative
Mercy One
08.2023 - Current
Administrative Assistant
The Andersons Inc
09.2015 - Current
Safety Coordinator
Express Temps/Wess Inc
04.2015 - 07.2015
Customer Sales and Service Representative
Applied Industrial Technologies
12.2013 - 09.2014
Customer Service Representative
United LP - North Iowa Coop
06.2010 - 12.2013
File Clerk/Data Entry
Express Temp Services
11.2008 - 05.2009
Client Transaction Technician
Principal Financial
10.2007 - 05.2008
Parts Inventory Clerk
NMC-Two Rivers Lift & Equipment
11.2002 - 05.2007
High School Diploma -
Robbinsdale Armstrong High School
North Hennepin Community College
North Iowa Community College