Summary
Overview
Work History
Education
Skills
Timeline
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Laura Doncell

Restaurant Server/Banquet/Catering Server
Simi Valley,CA

Summary

A seasoned Server and Catering/Lead Banquet Server, I excel in high-volume dining settings, where my quick thinking and effective communication ensured exceptional customer satisfaction. My ability to solve problems creatively and manage tasks efficiently showcases my hard and soft skills, driving service excellence and operational success.

Overview

11
11
years of professional experience

Work History

Catering/Lead Banquet Server

At Your Service-Catering
Ventura County, CA
01.2023 - Current
  • Provided exceptional customer service, in high volume settings, addressing guests' needs and inquiries promptly.
  • Worked multi-course dinners with pre-plated foods, up to a 150 plates per event.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.

Restaurant Server

Frank Weiler's Restaurant
Canoga Park, CA
07.2015 - 10.2024
  • Delivered exceptional service to a large number of daily customers.
  • Greeted and seated customers promptly, courteously, and professionally.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Complied with safety procedures when handling food items or cleaning materials.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Managed opening and closing processes including cash reconciliation, end-of-shift reports and staff scheduling.

Catering/Lead Banquet Server

Pierre's Catering
Westlake Village, CA
01.2014 - 12.2023
  • Provided prompt, excellent customer service to all guests, with a broad spectrum of personalities, during banquets or catered events.
  • Exceeded customer satisfaction by finding creative solutions to problems, with knowledgeable and friendly service.
  • Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests, as well as breakdown operations and maintain equipment.

Education

Associate in Business - Business Management

Ocean County College
Toms River, NJ
06-2003

Skills

  • Quick thinking, problem solving, and attention to detail
  • Effective communication, energetic and friendly personality
  • High volume dining experience and service efficiency
  • Extremely motivated and able to take on goals enthusiastically
  • Organizational Time Strategies

Timeline

Catering/Lead Banquet Server

At Your Service-Catering
01.2023 - Current

Restaurant Server

Frank Weiler's Restaurant
07.2015 - 10.2024

Catering/Lead Banquet Server

Pierre's Catering
01.2014 - 12.2023

Associate in Business - Business Management

Ocean County College

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Laura DoncellRestaurant Server/Banquet/Catering Server