Laura Doughman
Sharonville
Summary
Detail-oriented professional with extensive experience in transaction processing, customer relationship management, and operational excellence. Proven ability to streamline workflows and resolve discrepancies efficiently.
Overview
18
18
years of professional experience
Work History
Lead Operations Processing Specialist
Frost Financial Services
Cincinnati
04.2008 - Current
- Processed customer transactions accurately and efficiently using company software.
- Assisted team members with daily tasks and shared knowledge of procedures.
- Maintained organized records of transactions and customer interactions.
- Communicated effectively with customers to resolve inquiries and concerns.
- Collaborated with cross-functional teams to streamline operational processes.
- Coordinated with other departments to ensure that all necessary documentation was completed correctly.
- Generated daily reports summarizing processed transactions and any exceptions encountered during processing.
- Investigated discrepancies in order to identify root causes and recommend solutions.
- Processed a high volume of customer payments accurately and in a timely manner.
- Created reports to track progress on tasks related to processing activities.
- Conducted regular audits of process activities in order to detect irregularities.
- Assisted customers with inquiries regarding their accounts, transactions, and payment statuses.
- Reviewed and verified documents for accuracy, completeness, and compliance with established regulations.
- Utilized software programs to enter data into the system and maintain records.
- Resolved discrepancies between customer account information and bank statements.
- Maintained databases by creating new records or updating existing ones.
- Created spreadsheets or other documents using data from internal or external sources.
- Reviewed system for errors or duplicate entries to prepare final product.
- Reviewed information input against instructions to verify accuracy of data transmitted.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
School Board Member
Lebanon City Schools
Lebanon
01.2010 - 12.2013
- Collaborated with stakeholders to develop educational policies and initiatives.
- Reviewed and approved budget proposals for district-wide programs and services.
- Engaged with community members to gather feedback on school operations.
- Attended regular meetings to discuss strategic planning and district goals.
- Advocated for student needs during discussions on academic improvements.
- Facilitated communication between the school board and administration teams.
- Evaluated educational programs to ensure alignment with community expectations.
- Supported efforts for policy development in response to changing educational standards.
- Developed school district policies and procedures related to student safety, health, and wellness.
- Addressed complaints from parents or other individuals regarding specific incidents at a particular school.
- Evaluated data from standardized tests to measure student achievement levels in core subject areas.
- Analyzed current trends in education technology in order to determine which technologies should be implemented within the district.
- Provided guidance to school administrators on best practices for hiring new personnel or evaluating existing staff performance.
- Participated in negotiations between teachers' unions and administrators concerning salary increases or contract disputes.
- Attended various meetings with other board members, administrators, faculty, parents and community stakeholders to discuss issues facing the school district.
- Monitored budget allocations of the school district and worked with finance personnel to ensure funds were allocated appropriately.
- Interpreted state laws and regulations governing public schools and ensured that all activities within the school district complied with these rules.
- Attended professional development sessions focused on areas such as effective governance strategies or legal requirements for public institutions.
- Cultivated positive relationships with parents and staff to facilitate school operations and student success.
Education
Bachelor of Science - Education
Eastern Michigan University
Ypsilanti, MI12-1990
Skills
- Transaction processing
- Data entry
- Report generation
- Customer relationship management
- Documentation coordination
- Discrepancy resolution
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Cross-functional teamwork
- Data validation
- Workflow optimization
- Document review
- Operational excellence
- Data integration
- Identifying errors
- Data conversion
- Proficient with VisualGap and Hubble
- Verifying data accuracy
- Compiling data
- Spreadsheet management
- Customer service
- Data processing
- Interpersonal communication
Timeline
School Board Member
Lebanon City Schools
01.2010 - 12.2013
Lead Operations Processing Specialist
Frost Financial Services
04.2008 - Current
Bachelor of Science - Education
Eastern Michigan University