Laura D’spain

• Tracked vehicles using GPS technology and provided real-time status updates as needed.
• Maintained logs of all incoming calls and assigned tasks.
• Resolved customer complaints related to service issues or delays.
• Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
• Ensured compliance with safety regulations and company policies.
• Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
• Developed strategies for improving efficiency within the dispatch department.
• Participated in team meetings discussing changes in procedures or processes.

Inspection all paved tracks for possible debris or damage that could affect testing.

• Worked effectively in team environments to make the workplace more productive.
• Completed day-to-day duties accurately and efficiently.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Maintained accurate records of customer services provided.
• Developed a loyal client base through excellent customer service.
• Collaborated with other professionals in the beauty industry.
• Advised clients on how to maintain their new hairstyles at home.
• Assisted customers in selecting appropriate retail products for their needs.
• Managed appointments through scheduling software program.
• Attended continuing education classes to stay up-to-date with trends in the industry.
• Performed haircuts, coloring, highlighting and styling techniques.
• Upsold various treatments or packages when appropriate.
• Engaged with customers by providing friendly conversation during services.
• Created customized hair styles according to client's preferences and facial features.
• Provided consultations to clients on beauty treatments, products and services.
• Carried out waxing services for eyebrows, legs, arms and other body parts.
• Ensured proper sanitation practices were followed at all times.
• Trained new staff members on salon policies and procedures.
• Maintained cleanliness of salon equipment and tools.
• Met with customers to discuss style preferences and special requirements before treatment.
• Kept notes listing preferences and services provided to clients for quick reference.
• Washed, colored, cut and styled hair for high volume of clients daily.
• Backed up reception desk by answering phones, scheduling appointments, and processing payments.
• Delivered roots and gloss treatment, balayage highlights, and toning glaze treatment.
• Introduced customers to cutting-edge beauty trends and products where applicable.
• Designed cleaning schedules and organizational systems for treatment and sales areas.
• Fostered clean and sanitary work environment to protect customers and staff from infection.
• Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
• Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
• Evaluated client's hair and physical features to determine style and cut plans.
• Assessed client features and preferences to advise personalized makeup and hair styling techniques.
• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
• Treated customers to shampooing and head massage to promote loyalty.
• Assisted with basic bookkeeping, filing and maintaining clients' records.
• Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
• Responded to customer inquiries by phone, email, and in person.
• Customized styles, services and products to suit client needs and maintain customer satisfaction.
• Used curlers, rollers and curling irons to press and curl hair.
• Trained or supervised other hairstylists, hairdressers and assistants.
• Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
• Bleached, dyed or tinted hair using applicator or brush.
• Updated and maintained customer information records and beauty services provided.
• Shampooed, conditioned and dried hair and scalp or hairpieces.
• Kept work stations clean and sanitized scissors, combs and other styling tools.
• Applied water or setting, straightening or waving solutions to hair.
• Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
• Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
• Operated cash registers to receive payments from patrons.
• Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.

• Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
• Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
• Scheduled employees' shifts according to occupancy levels at the hotel.
• Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
• Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
• Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
• Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
• Ensured that all health standards were met during cleaning operations.
• Changed bed linens and towels, tidied up rooms.
• Delivered requested items such as extra pillows or blankets to guest rooms.
• Emptied trash receptacles throughout the property.
• Responded to requests from guests regarding housekeeping needs.
• Disinfected telephones, light switches and other frequently touched objects.
• Replenished supplies such as drinking glasses and coffee cups in guest rooms.