Laura Dumas
Hoover,AL
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 2 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
19
19
years of professional experience
Work History
Project Manager
Sesco Lighting
09.2021 - 12.2023
- Building relationships with customers, manufacturers, and outside sales people
- Problem solve while accurately utilizing, maintaining, and tracking project data
- Communicate regularly with inside/outside sales team to understand and remain up to date on the requirements of each project
- Perform material take-offs
- Submittal creation
- Produce add order quotations
- Negotiate job buy-out
- Perform order entry, problem resolution, material management, and project close out
- Other duties as assigned by manager
Lead Supervisor
Sam's Club
10.2004 - 09.2021
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Established clear lines of communication within the team, fostering collaboration and teamwork.
- Developed and implemented customer service policies to enhance satisfaction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED -
Bay High School
Panama City, FLSkills
- Project Planning
- Schedule Management
- Work Flow Planning
- Strategic Planning
Timeline
Project Manager
Sesco Lighting
09.2021 - 12.2023
Lead Supervisor
Sam's Club
10.2004 - 09.2021
GED -
Bay High School
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