Laura Duran
Phoenix ,AZ
Summary
Focused and detail-oriented Pre-Litigation Paralegal with extensive experience managing high-volume personal injury cases from intake to settlement. Proven ability to coordinate medical treatment, handle property damage claims, and prepare comprehensive demand packages. Skilled in negotiating with insurance adjusters, submitting third-party, first-party, and Medpay claims, and ensuring timely case resolution. Adept at multitasking in fast-paced environments while maintaining strong client communication and meeting critical deadlines. Committed to efficiency, accuracy, and delivering exceptional legal support.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pre-Litigation Paralegal
Ramos Law Group
Phoenix , AZ
04.2022 - Current
- Guided clients to appropriate treatment providers.
- Assisted clients with property damage claims and rental arrangements.
- Ordered and managed accident reports, medical records, and billing.
- Opened insurance claims and sent letters of representation to medical providers and health insurance companies.
- Prepared third-party, first-party, and MedPay demands.
- Requested final account balances and liens, including negotiating reductions with medical providers, and subrogation companies.
- Disbursed settlement funds to clients.
- Oversaw office supply inventory, and coordinated vendor repairs.
- Managed various office operations and administrative tasks.
- Trained new paralegals on systems and procedures.
Pre-litigation Paralegal
Brown Law Group
Gilbert , AZ
09.2021 - 03.2022
- Guided clients to appropriate treatment providers.
- Assisted clients with property damage claims and rental arrangements.
- Ordered and managed accident reports, medical records, and billing.
- Opened insurance claims and sent letters of representation to medical providers and health insurance companies.
- Prepared third-party, first-party, and MedPay demands.
- Requested final account balances and liens, including negotiating reductions with medical providers and subrogation companies.
- Disbursed settlement funds to clients.
Pre-litigation Paralegal
Lerner and Rowe
Phoenix , AZ
05.2019 - 07.2021
- Guided clients to appropriate treatment providers.
- Assisted clients with property damage claims and rental arrangements.
- Ordered and managed accident reports, medical records, and billing.
- Opened insurance claims and sent letters of representation to medical providers and health insurance companies.
- Prepared third-party, first-party, and MedPay demands.
- Requested final account balances and liens, including negotiating reductions with medical providers and subrogation companies.
- Disbursed settlement funds to clients.
Pre-Litigation Paralegal
Hastings and Hastings
Chandler , AZ
12.2018 - 06.2019
- Guided clients to appropriate treatment providers.
- Assisted clients with property damage claims and rental arrangements.
- Ordered and managed accident reports, medical records, and billing.
- Opened insurance claims and sent letters of representation to medical providers and health insurance companies.
- Prepared third-party, first-party, and MedPay demands.
- Requested final account balances and liens, including negotiating reductions with medical providers and subrogation companies.
- Disbursed settlement funds to clients.
Pre-Litigation Paralegal
Law office of Mohanned Alzadi
Phoenix, AZ
07.2018 - 12.2018
- Guided clients to appropriate treatment providers.
- Screened potential new clients.
- Assisted clients with property damage claims and rental arrangements.
- Ordered and managed accident reports, medical records, and billing.
- Opened insurance claims and sent letters of representation to medical providers and health insurance companies.
- Prepared third-party, first-party, and MedPay demands.
- Requested final account balances and liens, including negotiating reductions with medical providers and subrogation companies.
- Disbursed settlement funds to clients.
- Oversaw office supply inventory and coordinated vendor repairs.
- Managed various office operations and administrative tasks.
- Trained new paralegals on systems and procedures.
Customer Service Assoicate
Controlled Products Systems Group
Tempe , AZ
03.2014 - 06.2018
- Processed customer orders through will call, email, and fax, ensuring accuracy and timely fulfillment.
- Maintained and monitored client account balances, resolving discrepancies as needed.
- Entered and verified customer orders in the system to ensure proper processing and tracking.
- Coordinated warehouse shipping and receiving operations, ensuring efficient handling of incoming and outgoing shipments.
- Managed warehouse inventory, conducting regular audits to maintain accurate stock levels.
- Processed manufacturer warranty claims for customers, coordinating approvals, and replacements.
- Generated and analyzed monthly sales reports to track performance and identify trends.
Pre-Litigation Paralegal
Phillips Law Group
Phoenix, AZ
01.2013 - 03.2014
- Guided clients to appropriate treatment providers.
- Assisted clients with property damage claims and rental arrangements.
- Ordered and managed accident reports, medical records, and billing.
- Opened insurance claims and sent letters of representation to medical providers and health insurance companies.
- Prepared third-party, first-party, and MedPay demands for the demand department.
Client Liaison
Hammerm and and Hultgren
Phoenix , AZ
06.2008 - 07.2009
- Provided clients with detailed and continuous progress reports on debt collection efforts, both pre- and post-judgment, ensuring transparency and up-to-date case status.
- Maintained regular communication with internal departments, including skip tracing, litigation, and follow-up teams, to coordinate case strategies and maximize recovery efforts.
- Monitored collection activities, identified potential issues, and proactively addressed client concerns to facilitate efficient resolution.
Pre-Litigation Assistant
Law office of Paul Sacco
Tempe, AZ
04.2007 - 12.2007
- Assisted paralegal in ordering, tracking, and maintaining medical records and billing to support case preparation.
- Conducted regular follow-ups with clients to monitor ongoing medical treatment and ensure all necessary records were obtained for demand preparation.
- Communicated with medical providers to request updated records, billing statements, and treatment plans.
- Liaised with insurance adjusters to obtain case status updates, clarify coverage details, and facilitate claim resolution.
Pre-Litigation Assistant
Warnock Mckinley and Associates
Phoenix, AZ
08.2006 - 04.2007
- Assisted paralegal in ordering, tracking, and maintaining medical records and billing to support case preparation.
- Conducted regular follow-ups with clients to monitor ongoing medical treatment and ensure all necessary records were obtained for demand preparation.
- Communicated with medical providers to request updated records, billing statements, and treatment plans.
- Liaised with insurance adjusters to obtain case status updates, clarify coverage details, and facilitate claim resolution.
Education
Associate of Science - Paralegal Studies
Everest College
Phoenix, AZ06-2006
Skills
- *Microsoft Word
- Outlook
- Excel
- AMICUS
- TimeMatters
- CLS
- CasePeer
- Neos Needles
Certification
- Notary Public- State of Az - Commission #558560
Timeline
Pre-Litigation Paralegal
Ramos Law Group
04.2022 - Current
Pre-litigation Paralegal
Brown Law Group
09.2021 - 03.2022
Pre-litigation Paralegal
Lerner and Rowe
05.2019 - 07.2021
Pre-Litigation Paralegal
Hastings and Hastings
12.2018 - 06.2019
Pre-Litigation Paralegal
Law office of Mohanned Alzadi
07.2018 - 12.2018
Customer Service Assoicate
Controlled Products Systems Group
03.2014 - 06.2018
Pre-Litigation Paralegal
Phillips Law Group
01.2013 - 03.2014
Client Liaison
Hammerm and and Hultgren
06.2008 - 07.2009
Pre-Litigation Assistant
Law office of Paul Sacco
04.2007 - 12.2007
Pre-Litigation Assistant
Warnock Mckinley and Associates
08.2006 - 04.2007
Associate of Science - Paralegal Studies
Everest College
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