Laura Echelbarger
Adrian,MI
Summary
Customer Account Specialist with extensive experience in management and problem resolution. Demonstrated success in implementing effective communication and training initiatives, resulting in high retention rates and enhanced team collaboration. Proven ability to excel in remote work environments with over 5 years of experience.
Overview
23
23
years of professional experience
Work History
Secretary/Election Board
Little River Band of Ottawa Indians
Manistee, MI
06.2021 - 06.2025
- Collaborated with Tribal Government Departments to plan and oversee Tribal Elections. Maintained filing systems to ensure accurate record-keeping of tribal activities. Prepared official documents and correspondence for tribal governance, ensuring compliance. Launched and managed new social media accounts and virtual communication opportunities for citizens.
Customer Account Specialist
Cabinetworks Group
Adrian, MI
01.2022 - 01.2025
- Within a telework atmosphere, maintained strong relationships with cross-functional partners, clients, team members and plant personnel. Efficiently processed customer order requests and swiftly resolved issues to ensure customer satisfaction. Trained new employees in best practices for account management, promoting high levels of customer retention.
Customer Care Consultant/Buyer
Masco Cabinetry
Adrian, Michigan
01.2009 - 01.2022
- Fostered strong relationships with partners, clients, and vendors to enhance service delivery. Approved all 3rd Party Vendor requisitions, maintained spreadsheet documentation/reports for vendor purchases, and supported various department through the cancellation and update of address and order changes. Managed high-value accounts from inception to completion, ensuring customer needs were met. Additionally, created and managed an internal weekly newsletter for effective interpersonal relations amongst colleagues and management. (2015-2022)
Customer Care Facilitator/Consultant
Masco Cabinetry
Adrian, MI
01.2002 - 12.2008
- Optimized workload management for 8-12 team members, improving order entry processes. Fielded 80-150 customer interactions daily across 20-35 accounts, achieving high satisfaction ratings. Led training initiatives for new hires in account management to increase retention. Successfully met daily objectives while overseeing personal account duties and call volume.
Education
Some College (No Degree) - Business
Jackson Community College
JacksonSkills
- Microsoft Office Suite
- Excel and PowerPoint
- Adobe Creative Suite
- AS400 and JD Edwards
- Oracle database management
- Citrix virtualization
- Customer relations management
- Problem solving
- Team leadership
- Order processing
- Communication skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
Timeline
Customer Account Specialist
Cabinetworks Group
01.2022 - 01.2025
Secretary/Election Board
Little River Band of Ottawa Indians
06.2021 - 06.2025
Customer Care Consultant/Buyer
Masco Cabinetry
01.2009 - 01.2022
Customer Care Facilitator/Consultant
Masco Cabinetry
01.2002 - 12.2008
Some College (No Degree) - Business
Jackson Community College