Summary
Overview
Work History
Education
Affiliations
Personal Information
Timeline
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Laura Ernst

Sherwood,OR

Summary

Results-oriented Technical Portfolio, Program and Project Management Professional with a proven track record of successfully directing large, global, and complex IT projects. Proven ability to lead cross-functional teams to achieve business goals. Skilled at applying Project Management standards to achieve project objectives against multiple constraints. Excellent communications and presentation skills to all levels of the organization.

Overview

28
28
years of professional experience

Work History

Senior DC Technical Program Manager

Microsoft
08.2022 - Current
  • Technical Program Manager with the DCOPS Field Organization at Microsoft
  • Involved with the 400GB Network Refresh Program in updating Microsoft’s lease and build sites to be 400GB Network compatible
  • Managed efforts to develop and refine tracking process for 400G T2 chassis swap; build DCOPS training for network refresh; and developed program tracking using Azure ADO DevOps tool
  • Managed $77M Capex requirements to support the 400G Program for FY24 and $60M for FY25 to support the Contract Labor and Retrofit to existing Microsoft Data Centers
  • Facilitate meetings with E2E, NID, DCE, and Field Operations to support the 400GB Refresh program and collaborate on improving the process and accelerate the project timeline

Technical Program Manager

Humana
05.2021 - 08.2022
  • Technical Program Manager on the Network Engineering Team supporting the Network Resiliency Program
  • The Program is a multi-year effort to modernize Humana’s network infrastructure by reducing technical debt, diversifying the network, and establishing a foundation for operational automation
  • Manage a team of Project Managers to deliver the project workstreams for the Network Resiliency program using Agile methodologies with Azure DevOps tools
  • Assist with developing the roadmap and objectives to deliver the program initiatives in 2021 and 2022
  • Manage the Capex requirements to support the Network Resiliency program and provide monthly reports and presentations to senior company leaders
  • Facilitate meetings with engineering and senior leaders to influence and support the initiatives in the program as well as get approval to implement the network projects in Humana’s Data Centers

Technical Program Manager

AP Professionals (Nike Contractor)
03.2020 - 03.2021
  • Supporting and delivering technology infrastructure to domestic and international Nike retail stores
  • Work closely with several IT teams, business operations teams, and store managers to support Nike's IT infrastructure including store upgrades, application tool upgrades and new deployments
  • TechOps Program Manager lead for APLA Divestiture of Nike’s Brazil business
  • Managed the migration of the Collaboration Suite tools (O365 Email, Box, and Google drive) to the business partner
  • Responsible for the communication with the business partners and external vendors during the migration project
  • Facilitate project meetings using JIRA, Confluence, and SmartSheet tools
  • Collaborate with team members to manage internal and external resources on projects from inception through project close

Senior Principal Project Manager, Oracle Cloud

Oracle
02.2013 - 03.2020
  • Technical Program Manager for the Cloud Services PMO team
  • Responsible for the planning and implementation of hardware related to Cloud services (SaaS and PaaS) and assisting with Data Center and Infrastructure builds within the Oracle Cloud
  • Principal Project Manager for the PDIT Strategic Planning Department at Oracle
  • Responsible for Data Center upgrades up to $10M which includes power, cooling, and network distribution upgrades for existing Data Centers and Labs used for Engineering Development in North America
  • Facilitate Scrum and Agile project meetings using JIRA and Confluence tools
  • Collaborate with team members to manage internal and external resources on projects from inception through project close
  • Coach and mentor Project Managers on my team to prioritize and streamline their workload and assist as needed
  • Facilitate meetings with Engineering and Enterprise Directors for space and power requests into Oracle’s North America Data Centers
  • Manage the network distribution upgrades for Data Center and smaller labs

Senior IT Project Manager

UTI Worldwide
01.2012 - 01.2013
  • Senior IT Project Manager for the Enterprise IT Department at UTI Worldwide
  • Responsible for executing infrastructure projects globally to support the Business Applications at multiple Data Centers located in North America, EMEA, and APAC
  • Work closely with UTI’s Architect Team and Outsource Providers to coordinate hardware deployments and maintenance projects in one of many of UTI’s Data Centers
  • Facilitate regular project meetings and collaborate with team members to manage internal and external resources on projects from inception through project close

Senior IT Project Manager

Jive Software
01.2011 - 01.2012
  • Senior IT Project Manager for the Hosting Department at Jive Software
  • Responsible for implementing projects for the Hosting Engineers, Architects, and Tools groups for our SaaS (Software as a Service) Hosted customers
  • Work closely with our Hosting providers in our 4 Hosted Data Centers in the US, UK, and Canada to coordinate hardware deployments and maintenance projects
  • Facilitate regular project meetings and collaborate with team members to manage internal and external resources on projects from inception through project close
  • Communicate project status to team members, stakeholders, and VP of SaaS on a weekly basis

Senior IT Project Manager

SunGard Availability Services
01.2009 - 01.2011
  • Senior IT Project Manager for the Enterprise Team at SunGard Availability Services to provide support to multiple Enterprise Customers contracted with SunGard in one of our hosted Data Centers in the United States and Canada
  • Responsible for implementing programs and projects for customers, including integration of project scope and customer requirements to ensure timely delivery
  • Routinely communicate and meet with customers to discuss technical requirements and project status so that project deliverables are provided in a timely fashion
  • Direct, coordinate, and oversee project engineering teams and hosted center personnel during implementation of both new and ongoing customer projects in SunGard’s hosted data centers
  • Worked closely with on shore and offshore teams
  • Ensure customer contracts have been approved by Legal and that services, as sold by Account Executives and Sales Managers are delivered to customers in fulfillment of their contract

Senior IT Project Manager

MENTOR GRAPHICS CORPORATION
01.2007 - 01.2009
  • Senior IT Project Manager for the Information Technology PMO at Mentor Graphics Headquarters location
  • Supporting Global IT infrastructure Programs and Projects with responsibilities of creation, approval, and management of Project Plans (scope, schedule, budget, and quality) utilizing HP Project and Portfolio Management (PPM) software
  • Managed SUN Storage migration project which included migrating 20 TB of storage from older arrays to new High Availability storage arrays
  • Managing NIS to SUN LDAP implementation which will globally replace all NIS Masters to a single LDAP solution
  • Developing the High Availability Roadmap, this provides high availability for storage, servers, and databases

Senior IT Project Manager

ORACLE CORPORATION
01.2004 - 01.2007
  • Principal project management support for the Server Technology Department, with responsibilities including the creation, approval, and management of Project Plans (scope, schedule, budget, and quality) utilizing corporate standard PM software
  • Responsible for managing the design, development, and implementation of software installation projects, including a recent Linux upgrade of over 5,800 servers for Oracle’s Global Development Department
  • Coordinated with stakeholders to effectively address issues, ensure quality, mitigate risks, and meet timelines
  • Managed hardware installation projects (up to $10,000,000) at Oracle’s Data Centers, utilizing strong relationships forged with server and storage vendors to expedite the installation and maintenance operations

UNIX Team Lead

XEROX CORPORATION
01.2002 - 01.2004

Systems Engineer & Team Lead

TRANSCORE COMMERCIAL SERVICES
01.1997 - 01.2002

Education

Masters Certificate - Project Management

ESI International (George Washington University)

Associate’s Certificate - Project Management

ESI International (George Washington University)

CSM - Certified Scrum Master

RMC PMP Preparation Course -

Supervisory Boot Camp Training -

PMP - Project Management Professional

05.2009

Affiliations

PMI, Member, Project Management Institute, 06/01/04

Personal Information

Title: PMP

Timeline

Senior DC Technical Program Manager

Microsoft
08.2022 - Current

Technical Program Manager

Humana
05.2021 - 08.2022

Technical Program Manager

AP Professionals (Nike Contractor)
03.2020 - 03.2021

Senior Principal Project Manager, Oracle Cloud

Oracle
02.2013 - 03.2020

Senior IT Project Manager

UTI Worldwide
01.2012 - 01.2013

Senior IT Project Manager

Jive Software
01.2011 - 01.2012

Senior IT Project Manager

SunGard Availability Services
01.2009 - 01.2011

Senior IT Project Manager

MENTOR GRAPHICS CORPORATION
01.2007 - 01.2009

Senior IT Project Manager

ORACLE CORPORATION
01.2004 - 01.2007

UNIX Team Lead

XEROX CORPORATION
01.2002 - 01.2004

Systems Engineer & Team Lead

TRANSCORE COMMERCIAL SERVICES
01.1997 - 01.2002

Associate’s Certificate - Project Management

ESI International (George Washington University)

CSM - Certified Scrum Master

RMC PMP Preparation Course -

Supervisory Boot Camp Training -

PMP - Project Management Professional

Masters Certificate - Project Management

ESI International (George Washington University)

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Laura Ernst