LAURA EVANGELISTA
Pomona,CA
Summary
Detail-oriented package handler with proven expertise in operating package sorting equipment and ensuring safety compliance. Demonstrated commitment to maintaining workflow efficiency and optimizing team performance through effective training of new hires. Detail-oriented package handler skilled in sorting, inspection, and equipment operation. Proven ability to train new hires and enhance workflow efficiency while maintaining safety compliance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Package Handler
FEDEX
Chino, California
09.2024 - Current
- Sorted packages by destination for efficient processing.
- Operated conveyor belts and scanning equipment to ensure smooth package movement.
- Loaded and unloaded freight from delivery trucks consistently.
- Ensured safety protocols were followed during package handling.
- Collaborated with team members to streamline workflow and enhance processing speed.
- Trained new hires on package handling procedures and safety measures.
- Communicated with supervisors regarding workflow and operational issues.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages by destination and service type using handheld scanner for accurate delivery.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Stacked boxes onto pallets in an efficient manner.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Picked products using RF scanner to fill orders.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Operated material handling equipment safely to move heavy packages.
- Followed company policies and procedures for secure package handling.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Life and Health Insurance Agent
AMERICAN NATIONAL
Montclair, California
06.2009 - 05.2026
- Assisted clients in selecting appropriate health insurance plans.
- Educated customers on policy benefits and coverage options.
- Assisted customers with enrollment in health insurance plans and managed administrative paperwork.
- Responded timely to inquiries from customers via phone, email, or chat support systems.
- Conducted regular follow-ups to address client inquiries and concerns.
- Delivered exceptional customer service to enhance client satisfaction levels.
- Explained complex healthcare concepts to customers in an easy-to-understand way.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Calculated premiums and established payment methods.
- Verified eligibility criteria prior to enrolling a customer into a plan.
- Processed applications and managed client documentation efficiently.
- Reviewed applications for accuracy before submitting them for processing.
- Collaborated with underwriters to assess risk and policy eligibility.
- Scheduled appointments with prospective clients to discuss available health insurance plans.
- Processed changes in insurance policies and periodically reassessed client needs.
- Evaluated existing policies to determine changes or modifications needed.
- Negotiated favorable rates between providers and insurers, maximizing savings for clients.
- Investigated customer complaints and resolved issues promptly.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Assisted members to enhance current plans with supplemental benefits to boost sales.
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
- Supported sales team members by providing product knowledge training sessions.
- Researched new insurance products to stay informed of market trends and enhance client offerings.
- Researched competitive offerings from other companies in order to remain competitive within the market place.
- Advised clients on health insurance options, including coverage and cost comparisons.
- Monitored industry trends and regulations to ensure compliance with state laws.
- Maintained up-to-date knowledge of healthcare regulations and industry changes.
- Cultivated and maintained client relationships to ensure high satisfaction with services provided.
- Developed base for long-term sources of client prospects with referrals, occupational and special interest groups.
- Attended company-sponsored gatherings to speak to community groups on insurance coverage options.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
Education
Certificate - LIFE INSURANCE
MIKE RUSS
Upland, CA05-2011
MEDICAL BILLING AND CODING
UEI College
ONTARIO07-2010
Skills
- Package sorting and inspection
- Equipment operation and safety compliance
- Freight handling
- Customer service
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- LIFE INSURANCE LICENSE
- MEDICAL BILLING AND CODING
Timeline
Package Handler
FEDEX
09.2024 - Current
Life and Health Insurance Agent
AMERICAN NATIONAL
06.2009 - 05.2026
Certificate - LIFE INSURANCE
MIKE RUSS
MEDICAL BILLING AND CODING
UEI College