Laura Falcao
Cotuit,MA
Summary
Compassionate and dedicated HHA with a proven track record at TLC Health Care, enhancing patient comfort and safety through exceptional care and effective communication. Skilled in meal preparation and relationship building, I consistently exceed expectations, ensuring a dignified experience for clients while promoting their overall wellness.
Experienced with providing personal care and assistance in daily living activities. Utilizes compassion and patience to support patient comfort and safety. Knowledge of maintaining clean and organized environment to enhance well-being.
Hospitality professional with strong background in providing high-quality service in busy restaurant settings. Known for enhancing guest experiences and contributing to smooth operations. Focuses on teamwork and consistently meets changing demands with reliability and flexibility. Proficient in customer interaction, order accuracy, and maintaining clean dining area.
Overview
4
4
years of professional experience
Work History
HHA
TLC Health Care
Buzzards Bay, MA
02.2025 - Current
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
- Streamlined daily routines for clients with limited mobility by implementing efficient strategies customized to their specific abilities.
- Increased patient satisfaction levels by consistently going above-and-beyond in providing exceptional care tailored to individual preferences.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Educated patients and family members on proper nutrition, exercise routines, and self-care techniques to promote overall wellness.
Wait Staff Member
Wicked Fire Wine and Bar Restaurant
Mashpee, MA
05.2024 - 03.2025
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
Wait Staff Member
Villagio Restaurant
Cotuit, MA
05.2024 - 03.2025
Host
Alberto's Ristorante
Hyannis, MA
06.2022 - 03.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Wait Staff Member
Grand Cafe
Hyannis, MA
03.2021 - 09.2021
Education
High School Diploma -
Barnstable High School
Hyannis, MA06-2023
Skills
- Meal preparation
- Healthcare communication
- Customer service
- Horseback Riding Experience
- Excellent Recall Ability
- Relationship Building Experience
Languages
Spanish
Limited Working
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
HHA
TLC Health Care
02.2025 - Current
Wait Staff Member
Wicked Fire Wine and Bar Restaurant
05.2024 - 03.2025
Wait Staff Member
Villagio Restaurant
05.2024 - 03.2025
Host
Alberto's Ristorante
06.2022 - 03.2024
Wait Staff Member
Grand Cafe
03.2021 - 09.2021
High School Diploma -
Barnstable High School