LAURA FENA
Waukesha,WI
Summary
Accomplished Accounts Receivable Analyst recognized for professionalism and exceptional problem-solving skills, with a proven track record of maintaining 100% accuracy in invoice processing and ensuring timely, precise financial transactions. Expertise in leveraging analytical capabilities to streamline processes and enhance operational efficiency has consistently driven improvements in workflow and productivity. Committed to delivering outstanding results while fostering positive relationships with clients and stakeholders, contributing to overall business success. A proactive approach to challenges ensures effective solutions that align with organizational goals.
Overview
20
20
years of professional experience
Work History
Accounts Receivable Analyst
ITW Appliance
New Berlin, WI
12.2016 - 04.2021
- Executed systematic data entry of cash checks and credit card transactions to maintain precise customer payment records.
- Oversaw revenue posting operations, ensuring accuracy through meticulous verification and transaction entry from lock box and local deposits.
- Analyzed and recorded variations in receivables and collections to ensure reliable financial reporting.
- Managed accurate financial record-keeping for invoices, debits, and credits to enhance accounting operations.
- Investigated account discrepancies by gathering and analyzing data from sales and customer service departments.
- Managed resolution processes for valid and invalid authorized deductions to ensure financial accuracy.
- Executed monthly receivables reconciliation to maintain financial accuracy and integrity in accounts receivable processes.
- Performed in-depth evaluations of customer accounts to maintain payment schedules and rectify inconsistencies.
- Analyzed customer accounts to ensure timely payments and resolve discrepancies.
Contract/Billing Analyst
FIS
Brown Deer, WI
07.2014 - 12.2016
- Oversaw documentation and monitoring of all products and services sold through established billing systems and tracking databases.
- Oversaw implementation of transaction monitoring systems and conducted regular reviews to ensure accuracy and consistency in monthly billing.
- Oversaw contract data entry and verification processes within billing system to enhance operational efficiency.
- Analyzed billing discrepancies to ensure accuracy and compliance with financial regulations.
- Collaborated with cross-functional teams to streamline invoice generation and payment processes.
Senior Accounts Receivable Analyst
Assisted Living Concepts
Menomonee Falls, WI
12.2008 - 02.2014
- Maintained a vital role in accounting operations, accounting close, account reporting and reconciliations.
- Deliver training modules to Corporate and Field Staff to ensure smooth adoption of Accounts Receivable policy and procedures.
- Addressed and resolved non-routine, complex and unexpected variances.
- Processed an average of 3000 invoices per month for a large-scale organization.
- Calculated figures such as discounts, percentage allocations and credits.
- Suggested process improvements to secure prompt and regular receipts for the organization.
- Reviewed contracts to confirm billing accuracy.
- Served as key player in annual rate increase process.
- Researched and resolved billing and invoice problems.
- Cash application
Credit and Collections Correspondent
Rexnord
Milwaukee, WI
04.2001 - 12.2008
- Researched and resolved collections and billing disputes with tact and efficiency.
- Maintained accounts receivable documentation electronically and on paper.
- Communicated with customers, employees, and other individuals to answer questions and explain information.
- Collections
- Cash Application
Education
Certificate - Paralegal Studies
Alverno College
Milwaukee, WI01-1992
Skills
- Accounts receivable analysis
- Critical thinking for problem solving
- Experienced with Microsoft Dynamics SL
- Proficient in managing customer relationships
- Efficient time management
- Supportive team participant
- Strong focus on accuracy
- Efficient time management
- Proficient in Microsoft Office
- Spreadsheet management
- Data report analysis
- Independent worker
- Collaborative relationship building
- Skilled in managing tasks
Accomplishments
- Researched and resolved billing problems that had been previously missed.
- Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Timeline
Accounts Receivable Analyst
ITW Appliance
12.2016 - 04.2021
Contract/Billing Analyst
FIS
07.2014 - 12.2016
Senior Accounts Receivable Analyst
Assisted Living Concepts
12.2008 - 02.2014
Credit and Collections Correspondent
Rexnord
04.2001 - 12.2008
Certificate - Paralegal Studies
Alverno College