Laura Ferguson
Santa Maria,CA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hearing Aid Store Manager
Hoergeraete Von Elm
Germany
03.2018 - 09.2021
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
Restaurant Manager
Cafe Luise
Germany
01.2014 - 02.2018
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained and supervised staff.
Quality Control Inspector
Freudenberg Sealing Technologies
Germany
01.2011 - 12.2013
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
- Completed precise measurements using special tools.
- Communicated with production team members about quality issues.
Hair Dresser
Salon Claudia
Germany
07.2007 - 12.2010
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Processed payments, entering sales in register for prompt customer service.
Education
High School Diploma -
Dietrich Bonhoeffer Schule
Rimbach, Germany06.2007
Skills
- Staff Scheduling
- Problem Anticipation and Resolution
- Program Optimization
- Training Management
- Verbal and Written Communication
- Customer Service Management
- Decision Making
- Quality Assurance
- Team Leadership
- Focus and Follow-Through
- Multitasking and Prioritization
- Sales Coaching
Certification
- Licensed Hair Dresser - 2007 -2010
Languages
German
Native or Bilingual
English
Native or Bilingual
Timeline
Hearing Aid Store Manager
Hoergeraete Von Elm
03.2018 - 09.2021
Restaurant Manager
Cafe Luise
01.2014 - 02.2018
Quality Control Inspector
Freudenberg Sealing Technologies
01.2011 - 12.2013
Hair Dresser
Salon Claudia
07.2007 - 12.2010
High School Diploma -
Dietrich Bonhoeffer Schule