Laura Fiaccavento, CPC
Anderson,IN
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager II Coding RVW/APP WFH
HCA Healthcare
09.2015 - Current
- Manage a denials team of 24 employees.
- Help manage and train our Strategic Partners on working denials, rejections, and compliance claims.
- Run reports daily to determine workflows to effectively reduce inventory numbers.
- Report in weekly/monthly IMP Meetings to leadership.
- Code for multiple specialties - Vascular, Cardiology, Orthopedics, and neurology. Exposure to all specialties through denials.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Certified Professional Coder
Vero Orthopaedics Vero Neurology
01.2010 - 09.2015
- Code for a 12 physician orthopedic and neurology group, including E&M, Surgeries, DME, IV infusions, MRI, X-rays, and hospital consults
- Verify insurances, work denials, obtain prior authorizations, scheduling, order from specialty pharmacies
- Collect payments from patients and post money to encounters
- Explain EOB to patients.
- Maintained strict confidentiality by adhering to HIPAA guidelines and ensuring sensitive patient information was protected at all times.
- Managed high-volume workloads effectively by prioritizing tasks according to urgency and importance while maintaining strict attention to detail.
- Conducted thorough research on complex cases, applying advanced knowledge of medical terminology, anatomy, physiology, and pharmacology to accurately assign codes as needed.
Construction Assistant
Coral Pools, Inc.
05.2007 - 06.2009
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Distributed supplies to skilled workers to maintain job site productivity.
- Enhanced project efficiency by streamlining communication between construction teams and clients.
- Identified and fixed issues during phases of production.
- Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
- Business closed
Bartender/Server/Manager
It’s A Hit dba Beef O Brady’s
11.2003 - 01.2007
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Cross-trained existing employees to maximize team agility and performance.
- Business Closed
Education
Working on Bachelors of Science Business Administration, Healthcare Management -
Western Governor’s University
Associate of Arts in Health Service Administration -
Keiser University
Port St. Lucie, FLCertified Professional Coding Certification and Billing Certificate -
Indian River County Adult Education
Indian River Community College
Ft. Pierce, FLMiami Dade Community College
Miami, FLMiami Beach Senior High
Miami Beach, FLSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Fast learner
- Proficient in multiple office programs, EMRs, medical records systems, encoders, and accounting programs
- CPT, ICD10, HCPCS, LCD/NCD
- Good Multitasker
Certification
Certified Professional Coder
Affiliations
- American Academy of Professional Coders - CPC
Timeline
Manager II Coding RVW/APP WFH
HCA Healthcare
09.2015 - Current
Certified Professional Coder
Vero Orthopaedics Vero Neurology
01.2010 - 09.2015
Construction Assistant
Coral Pools, Inc.
05.2007 - 06.2009
Bartender/Server/Manager
It’s A Hit dba Beef O Brady’s
11.2003 - 01.2007
Working on Bachelors of Science Business Administration, Healthcare Management -
Western Governor’s University
Associate of Arts in Health Service Administration -
Keiser University
Certified Professional Coding Certification and Billing Certificate -
Indian River County Adult Education
Indian River Community College
Miami Dade Community College
Miami Beach Senior High