Laura Francisco
Cocoa,FL
Summary
Dynamic operations leader specializing in project coordination and cross-functional collaboration at Fenix Parts. Excels in ensuring on-time delivery and risk mitigation, utilizing CRM systems and strong communication skills. Demonstrated success in overseeing 30–50 workstreams, elevating stakeholder satisfaction, and streamlining logistics processes.
Overview
11
11
years of professional experience
Work History
Operations Coordinator (Inside Sales & Execution)
Fenix Parts
03.2020 - Current
- Coordinated 30–50 concurrent workstreams from intake through delivery, aligning requirements, timelines, and execution.
- Serve as the primary point of contact for customers and internal teams, managing scope, expectations, and issue resolution.
- Drive cross-functional execution across inventory, warehousing, logistics, and transportation teams to ensure on-time delivery.
- Identified and mitigated execution risks, addressing inventory shortages, shipping delays, and specification conflicts.
- Prioritized urgent and short-lead initiatives while ensuring accuracy and performance in high-volume environment.
Business Development Manager
Advantage Parts Solutions
02.2018 - 11.2019
- Led customer onboarding and account execution, coordinating internal teams to ensure compliance with service and contract requirements.
- Produced operational reports and maintained customer data to inform leadership decisions.
- Developed strategic partnerships to enhance market presence and drive revenue growth.
- Conducted market analysis to identify emerging opportunities and industry trends.
- Collaborated with cross-functional teams to create tailored solutions for clients.
Logistics Coordinator
Brink Logistics
07.2016 - 11.2017
- Coordinated freight operations, improving scheduling efficiency and ensuring timely vendor alignment and accurate shipment tracking.
- Managed timelines and resolved delivery issues, ensuring adherence to service commitments and enhancing customer satisfaction.
- Coordinated shipping schedules and transportation logistics for timely deliveries.
- Managed inventory levels and performed regular stock audits.
- Developed relationships with vendors to ensure service reliability.
Management Assistant
Enterprise Holdings
10.2014 - 04.2016
- Coordinated branch operations for staffing, scheduling, reporting, and cost control initiatives.
- Supervised and trained staff, facilitating hiring and onboarding processes.
- Managed daily administrative tasks to support operational efficiency.
- Coordinated logistics and scheduling for team meetings and client engagements.
Education
Bachelor of Arts - Interdisciplinary Studies (Organizational Studies)
Arizona State University
Tempe, AZ05-2012
Skills
- Project management expertise
- Project coordination
- Supply chain coordination
- Data analysis skills
- Process improvement
- Stakeholder communication
- Cross-functional collaboration
- Microsoft Excel proficiency
- Priority management
- Risk resolution
- Team leadership
- Problem solving
- Customer management
Tools And Systems
- Microsoft Excel
- Word
- Outlook
- CRM / ERP Platforms
- Inventory & Operations Software
Timeline
Operations Coordinator (Inside Sales & Execution)
Fenix Parts
03.2020 - Current
Business Development Manager
Advantage Parts Solutions
02.2018 - 11.2019
Logistics Coordinator
Brink Logistics
07.2016 - 11.2017
Management Assistant
Enterprise Holdings
10.2014 - 04.2016
Bachelor of Arts - Interdisciplinary Studies (Organizational Studies)
Arizona State University