With over 10 years of experience in fraud risk mitigation, I consistently assume lead roles supporting management and contributing to new hire training. Throughout my career, I have developed a deep understanding of fraud prevention intricacies and successfully implemented strategies to minimize risk. My expertise lies in identifying vulnerabilities, analyzing data patterns, and implementing effective countermeasures. Leveraging strong leadership skills and comprehensive knowledge of fraud risk management, I am confident in making a significant impact in any organization's efforts to safeguard against fraudulent activities.
Hi, I’m
Laura Frazer
Hugo,MN
Summary
Overview
13
years of professional experience
Work History
U.S. Bank
Process Improvement Lead (Project Management)
09.2023
Job overview
- Work with Senior Leadership on improving processes within Fraud Investigations
- Organization of projects
- Document, enhance, and launch new department processes
- Lead projects with minimal oversight
- Multitasking on projects to ensure deadlines are met
- Work with various teams and business lines
- Create forms to document processes
- Self-motivated to keep myself on task
- Schedule and host meetings.
U.S. Bank
Triage Fraud Senior Analyst
05.2016 - 09.2023
Job overview
- Reviewing and analyzing customer accounts and activity based on fraud referrals from various business lines – dispositioning the alert based on what was found in referrals and review of customer relationship
- Work high risk and internal sensitive cases
- Reporting to law enforcement and/or APS department for EVAFE situations
- Reviewing and assisting in writing of department procedures
- Testing new products/resources and assisting in their implementation to my team(s)
- Assisting analysts in various forms such as questions or case assistance
- Taking on TL duties when they are out of office Training new hires on procedures, databases, new systems, as well as assign cases, and case review
- Continually meeting my production goals without compromising quality of work
- Meeting with other business lines and Investigation groups for clarification or better understanding of processes
- Photo request and law enforcement request fulfillment.
U.S. Bank
RCA Specialist
04.2015 - 05.2016
Job overview
- Review of high risk AML accounts Onboarding and gathering essential documentation in relation the high risk accounts
- Communication with Senior Management on account approvals Closing accounts deemed too high of a risk Close communications with all levels of branch staff Working and maintaining records on several spreadsheets and databases
- Training new hires on procedures, databases, and new systems (Actimize) Complying with federal and banking regulations
- Understanding and maintaining knowledge in trends in fraud and money laundering activity
- Analyzing customer behaviors based on their KYC
U.S. Bank
Fraud/Risk Analyst 3 ASI 16, 19, & Lead
05.2010 - 04.2015
Job overview
- Examine a high volume of customer accounts for potential fraud
- Perform reviews of Direct Deposit Account “DDA” for potential fraud, preparing the necessary documentation on the accounts and monitoring account status daily
- Responsible for timely communication with internal and external customers
- Complete daily status report on work volume
- Perform other duties as assigned
- Update spreadsheets to track staff work
- Charge off accounts
- Review previous day holds and closures of my team to ensure accuracy
- Assist staff with questions and train new hires.
Education
Saint Cloud University
from Sociology / Criminology
01.2008
University Overview
Tartan High School
01.2004
University Overview
Skills
- Proficient in many internal bank systems
- Confident in professional settings
- Ability to multitask
- Schedule and lead calls
- Proficient in Microsoft products
- High level attention to detail
- Work independently and as part of a team
- Very organized
- Financial Fraud
- Anti-Money Laundering
- Fraud prevention
- Fraud Detection
- Transaction monitoring
- Case Management
- Data Analysis
- Transaction review
- Activity monitoring
- Effective Communication
- Procedure review
- Investigation documentation
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Team Collaboration
- Organizational Skills
- Adaptability and Flexibility
- Self Motivation
- Analytical Thinking
- Continuous Improvement
Timeline
Process Improvement Lead (Project Management)
U.S. Bank
09.2023
Triage Fraud Senior Analyst
U.S. Bank
05.2016 - 09.2023
RCA Specialist
U.S. Bank
04.2015 - 05.2016
Fraud/Risk Analyst 3 ASI 16, 19, & Lead
U.S. Bank
05.2010 - 04.2015
Saint Cloud University
from Sociology / Criminology
Tartan High School