Laura Fuentes
Butternut,WI
Summary
Talented professional consistently handles high-volume over long shifts while keeping focus. Background communicating clearly to complete orders. Multitasker with history of supporting team and customer needs.
Overview
3
3
years of professional experience
Work History
Junior Sandwich Artist
SUBWAY®Restaurants
Butternut, WI
10.2024 - Current
- Greeted customers and provided them with menu information.
- Demonstrated sandwich-making techniques to new employees.
- Prepared ingredients such as meats, cheeses, vegetables, and condiments for sandwiches.
- Maintained cleanliness of work area and equipment throughout shift.
- Operated cash register and processed customer payments accurately.
- Stocked shelves with breads, rolls, wraps, salads, and other items.
- Followed food safety guidelines while prepping foods according to company standards.
- Restocked supplies in kitchen areas including utensils and paper goods.
- Ensured proper portion control when preparing sandwiches.
- Adhered to all health department regulations regarding food handling procedures.
- Monitored quality of products served to ensure highest standards were maintained at all times.
- Cleaned up spills promptly to maintain a safe working environment.
- Organized the refrigerator by date stamps to ensure freshness of ingredients used in sandwiches.
- Replenished condiment containers regularly during shifts.
- Rotated stock items on shelves ensuring that older products were sold first.
- Maintained communication with co-workers regarding orders placed by customers.
- Provided excellent customer service in accordance with store policies.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Took orders, prepared foods and processed payments in full-service establishment.
Cashier
BP Gas Station Service
Butternut, WI
02.2022 - 09.2024
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Cashier
Krist Oil
Butternut, WI
12.2022 - 02.2023
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
- Prepared deposits according to established procedures.
- Answered phones in a courteous manner while providing excellent customer service.
- Maintained inventory levels of office supplies and equipment as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
Education
High School Diploma -
Mayville High School
Mayville, WI06-2005
Some College (No Degree) -
Northcentral Technical College
Phillips, WISkills
- Excellent customer service
- Menu knowledge
- Food Safety Compliance
- Product Upselling
- Station Setup
- Food service standards
- Cooking
- Food Preparation
- POS system use
- Order Accuracy
- Phone and Online Order Processing
- Product Stocking and Rotation
- Flexible Schedule
- Cash Handling
- POS System Operation
- Creativity and Innovation
- Attention to Detail
- Time Management
- Quality control measures
- Sandwich preparation
- Food safety knowledge
- Payment Processing
- Teamwork and Collaboration
- Supplies Monitoring
- Sales transaction management
- Sandwich artistry
- Dependable and honest
- Hospitality and accommodation
- Customer Service
- High level of integrity
- Concise time management
- Problem-Solving
Timeline
Junior Sandwich Artist
SUBWAY®Restaurants
10.2024 - Current
Cashier
Krist Oil
12.2022 - 02.2023
Cashier
BP Gas Station Service
02.2022 - 09.2024
High School Diploma -
Mayville High School
Some College (No Degree) -
Northcentral Technical College