Laura Galeano
Dania Beach,FL
Summary
Results-oriented Administrative Management Professional with 3 years of experience leading and supervising administrative teams. Focused on increasing efficiency, optimizing processes and promoting a positive work environment. Ability to manage multiple tasks efficiently, prioritize effectively, and provide exceptional customer service. Skilled in project management, team leadership, problem solving and expert in motivating and delegating tasks to achieve departmental objectives. Seeking a position to leverage my leadership and management experience to support organizational success and where I can positively impact the community.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Retail Sales Associate Cashier
Hollywood Style
02.2022 - 03.2024
- Trained and developed employees for various positions throughout the store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays.
Customer Service Representative
Amazon Operation Services Colombia S.A.S
09.2020 - 02.2022
- Provided empathetic support to clients experiencing personal difficulties, building rapport and trust with the company.
- Reducing process inconsistencies and effectively training team members on best practices and protocols.
- Performed regular quality assurance checks on customer interactions to ensure agents met established guidelines and standards for service excellence.
- Led process improvement initiatives within the team, leading to higher levels of efficiency and productivity for all agents involved.
- Reduced call resolution time through efficient communication and problem-solving skills.
Education
General English Courses
TALK International
Fort Lauderdale, FL 2023.01 - 2023.08
BBA - International Business Management
Universidad Nuestra Señora Del Rosario
Bogotá, Colombia 2016 - 2021
High School Diploma -
Colegio De La Presentación
Colombia11.2015
Skills
- Leadership
- Customer Engagement and Support
- Detail Orientation
- Charismatic
- Problem-solving aptitude
- Adaptability
- Decision-Making
- Strategic Thinking
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
General English Courses
TALK International
2023.01 - 2023.08
Retail Sales Associate Cashier
Hollywood Style
02.2022 - 03.2024
Customer Service Representative
Amazon Operation Services Colombia S.A.S
09.2020 - 02.2022
BBA - International Business Management
Universidad Nuestra Señora Del Rosario
2016 - 2021
High School Diploma -
Colegio De La Presentación