LAURA GARCIA
North Hollywood,CA
Summary
Dynamic and quality-driven Assistant Store Manager with over 10 years of experience in customer service, retail operations, and team leadership. Proven ability to boost team productivity, streamline inventory control, and resolve customer issues effectively. Known for strong communication, coaching, and problem-solving skills with a commitment to continuous improvement and operational excellence.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager / Department Lead
BEVMO+GOPUFF
Burbank, CA
08.2021 - Current
- - Promoted to Assistant Store Manager while continuing department leadership responsibilities.
- - Supervise daily store operations including opening and closing procedures, cash handling, and deposits.
- - Train and mentor staff, ensuring adherence to company policies and high customer service standards.
- - Oversee inventory management, stock rotation, and merchandise displays to optimize product visibility.
- - Resolve escalated customer issues with professionalism and urgency.
- - Collaborate with senior Store Manager to implement promotions and execute corporate merchandising plans.
- Ensured cleanliness and organization of sales floor and stockroom for optimal efficiency.
- Cultivated strong, repeat customer relationships through expert product recommendations particularly spirts, wine, beer and seasonal promotions boosting individual basket size and customer retention
Cashier Team Lead
FOOD 4 LESS
North Hollywood, CA
06.2012 - 07.2021
- - Led a team of cashiers and supported onboarding and training of new hires.
- - Delivered excellent customer service and resolved concerns effectively.
- - Oversaw accurate processing of transactions and maintained cash drawer accuracy.
- - Supported store management with staff development and improvement strategies.
- - Ensured compliance with store policies including age verification for restricted items.
- - Maintained store appearance through regular recovery and cleanliness initiatives.
Education
High School Diploma - undefined
City of Angels
Los Angeles, CA01.2012
Skills
- Staff Supervision & Development
- Inventory & Merchandising
- Customer Relationship Management
- Multitasking in Fast-Paced Environments
- Delegation and Task Prioritization
Languages
- English: Native/Bilingual
- Spanish: Native/Bilingual
Timeline
Assistant Store Manager / Department Lead
BEVMO+GOPUFF
08.2021 - Current
Cashier Team Lead
FOOD 4 LESS
06.2012 - 07.2021
High School Diploma - undefined
City of Angels