
Operations and management professional with 4+ years of experience overseeing retail locations, staff, and operational workflows. Skilled in process improvement, compliance, reporting, and team development. Experienced in managing budgets, scheduling, and inventory control. Bachelor’s in Advertising (expected 2026) with marketing internship experience.
Supervise 3 associates and manage daily operations of a retail store generating $500K annually.
Oversee scheduling, payroll, and inventory control to ensure operational efficiency.
Track KPIs and business trends to develop action plans, improve processes, and meet organizational goals.
Handle customer escalations while maintaining service standards and documentation.
Managed daily operations of a store generating $1M annually, including staffing, training, and compliance adherence.
Maintained accurate inventory reporting and operational documentation.
Implemented process improvements to maximize efficiency and support district objectives.
Supported marketing operations through campaign reporting and vendor coordination.
Maintained organized documentation and streamlined information workflows.
Collaborated with cross-functional teams to ensure project efficiency.
Managed client proposals, scheduling, and documentation for residential projects.
Developed and maintained professional client relationships to ensure satisfaction and project completion.
Generated measurable results through organized process management and client communication.
Managed client relationships to ensure satisfaction and service quality.
Coordinated project timelines and deliverables with contractors and clients.
Facilitated communication between clients and project teams for clarity.
Inventory and Payroll Management
Operations and Process Management
Staff Supervision & Development
Customer Service & Escalation Handling
Compliance & Policy Adherence
Reporting & Documentation
Data analysis
Google Sheets & POS Systems