Laura Garcia
Parma,ID
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Member Contact Ambassador
CapEd Credit Union
Meridian, Idaho
07.2022 - Current
- Educated members on financial products and services, promoting informed decision-making.
- Assisted members with account inquiries and transactions, fostering high satisfaction levels.
- Managed member feedback to enhance service delivery and refine product offerings.
- Trained new ambassadors on policies, procedures, and customer service techniques.
Kid Zon Staff
Treasure Valley YMCA
Caldwell, Idaho
12.2018 - 07.2022
- Supervised daily activities and interactions among children in a nurturing environment.
- Created engaging lesson plans to promote child development and learning.
- Collaborated with team members to assess individual children's needs and progress, fostering tailored developmental support.
- Trained new staff on childcare procedures and safety protocols effectively.
- Trained new staff on operational procedures and member support practices, ensuring consistent service quality.
- Assisted members with inquiries and program registrations at a community facility and program registrations at community facility.
Assistant Retail Operations Manager
Dollar Tree Stores
Caldwell, Idaho
08.2016 - 12.2018
- Coordinated inventory management to maintain stock levels and product availability.
- Trained new employees on company policies and customer service standards.
- Assisted with daily store operations and team management tasks.
- Handled cash, credit, and digital payments accurately during peak hours.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained a clean and organized checkout area to enhance customer experience.
Education
GED -
College of Western Idaho
Nampa, IDSkills
- Customer service
- Account support
- Training and development
- Attention to detail
- Problem solving
- Time management
- Relationship building
Timeline
Member Contact Ambassador
CapEd Credit Union
07.2022 - Current
Kid Zon Staff
Treasure Valley YMCA
12.2018 - 07.2022
Assistant Retail Operations Manager
Dollar Tree Stores
08.2016 - 12.2018
GED -
College of Western Idaho